Patient Services Specialist I - Ambulatory Float Pool, Star Squad

Minimum Qualifications :

Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position.

Job Summary / Description :

The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Job Duties : CUSTOMER SERVICE :

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
• Answers calls accurately and with exceptional customer service at all times and ensure the caller's needs are met.
• Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety.
• Acts as patient advocate and liaisons with various departments to meet mutual goals.
• Addresses concerns patients, provide service recovery, and escalates issues as needed.

SCHEDULING :

ARRIVAL :

REGISTRATION :

Salary Range :

Actual salary commensurate with experience or range if discussed and approved by the hiring authority.

Work Schedule :

On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity / expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.