System Administrator I - Deployments

Job Description

Job Description

At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do.

We have a clear vision as an employer : to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right—not just what's easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team.

At RedHelm, we don't just build technology—we build trust, deliver impact, and lead with purpose.

About the Role

The System Administrator I – Deployments (SA1) is responsible for the configuration, deployment, and support of customer hardware, primarily laptops, from our Atlanta-based warehouse. This role supports the full lifecycle of device deployment—from setup and configuration in our lab to post-delivery follow-up with end users to ensure a seamless experience. The SA1 will also manage user setup in systems such as Active Directory, Intune, and other MDM platforms, and must have hands-on experience with Microsoft 365.

Key Responsibilities :

• Configure and prepare laptops and other devices for deployment to end users based on customer specifications.
• Work onsite in the Atlanta warehouse and lab environment alongside peers to manage hardware and maintain accurate asset tracking.
• Follow up with end users post-deployment to verify successful login, setup, and address any configuration or access issues.
• Perform user provisioning and administration in Active Directory, Microsoft Intune, and other MDM platforms.
• Manage Microsoft 365 user licensing, assignments, and basic troubleshooting.
• Maintain accurate and up-to-date documentation of deployment procedures, device configurations, and client-specific requirements.
• Provide tier-1 and tier-2 technical support during and after deployment, including software installations and basic troubleshooting.
• Log and manage support tickets in the internal IT ticketing system, following up to ensure timely resolution.
• Escalate complex issues to senior technicians or engineering teams as needed.
• Maintain adherence to internal IT policies, asset management practices, and data privacy standards.
• Continuously contribute to process improvements and documentation enhancements.

Required Qualifications :

Preferred Qualifications :

Work Environment & Physical Requirements :