Customer Service Representative / Data Entry

Responsibilities :

• Schedule new patients courteously and efficiently. (Schedule, reschedule, and cancel appointments) Properly educate patients to ensure they are engaged in their upcoming appointment.
• Possess exemplary phone etiquette.
• Ability to perform individually and as a team member.
• Accurately assess patient needs based on their injuries, previous treatment, and current symptoms.

A qualified candidate has the following :

• Phone Experience : 1 year (Preferred)  Prior Phone Sales experience is a plus.
• Experience with a Multi-Line Phone System.
• Experience with a CRM is a plus.
• Bilingual / Spanish Speakers are a plus.
• Excellent communication and interpersonal skills, with a genuine ability to connect with patients Proven sales experience & healthcare experience is a bonus Strong organizational skills and attention to detail to what matters and not get stuck in the minutia A passion for helping others and making a positive impact on patient health and well-being Demonstrate the ability to address and overcome objections with confidence, using active listening, empathy, and effective solutions.

Benefits :

• Comprehensive training programs Health, Dental, Vision benefits Life Insurance 401K  Flexible Spending Accounts Supplemental Pay : Bonus opportunities Work Location : Hybrid : 3 days in-person, 2 days remote Ability to Relocate : Maitland, FL 32751 : Relocate before starting work (Required) Hours of Operation :  Wednesday- Friday, 11 : 00 a.m. - 7 : 00 p.m.  Job Type : Full-time Complete Care is a multi-disciplinary practice serving patients who have physical injuries as a result of trauma.
• Complete Care and its family of practices are characterized by core competencies of cultural, clinical, and operational excellence.
• We strive to meet every patient's individual needs with skillfulness and professionalism.
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