Desktop Support Administrator

Our client on the west side of Cleveland is hiring a Desktop Support / PC Technician. This person will be responsible for escalated issues, imaging computers, hardware set up, and printer support. This is on-site 5 days a week with the opportunity to go full time.

The team consists of 4 people. This team helps the internal, corporate employees at HQ in Westlake. They take escalated calls from the helpdesk, handle the printers / MFDs, configure new computers, etc. They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs. They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs / laptops.

• Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems
• Set up hardware and install and configure software and drivers
• Maintain and repair computer equipment or peripheral devices
• Provide second tier support assistance when escalated from the Support Desk

WORK EXPERIENCE / REQUIREMENTS :

• Excellent communication skills; ability to explain technical issues in terms an end user can understand
• Familiarity with Microsoft Windows, PC hardware, and networking technologies
• Exceptional organizational and time-management skills
• Ability to document issues and resolution
• Ability to learn, take direction and work well within a team
• Pay and Benefits

The pay range for this position is $15.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in WESTLAKE,OH.

• Application Deadline

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.