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Community Services Specialist (Spanish Speaking)
Community Services Specialist (Spanish Speaking)Hively • Pleasanton, CA, US
Community Services Specialist (Spanish Speaking)

Community Services Specialist (Spanish Speaking)

Hively • Pleasanton, CA, US
4 days ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Job Description

Job Description

Who We Are

Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team!

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect.

The Opportunity

The Community Services Specialist plays a crucial role in supporting and enhancing the organization's Community Services programs. This position is also integral to various cross-functional projects, collaborating with departments such as Alternative Payments and the Family Resource Center to deliver comprehensive support to families and child care providers.

What you'll be doing :

  • Provide personalized child care referrals (My Child Care Plan) leveraging applicable software, deliver parent education, and connect families with appropriate community resources and services, as funding allows. Offer expert consultation to parents on choosing child care and addressing child development concerns.
  • Maintain and update provider data within the referral databases (My Child Care Plan and MCT), and provide ongoing support and resources to child care businesses.
  • Actively recruit, train, and provide ongoing support to Family Home Child Care (FHCC) Providers and Centers.
  • Stay current with Community Care Licensing Title 22 regulations and remain informed of all provider updates notifications (PINs) for both child care centers and family child care homes.
  • Attend all required agency staff meetings, conferences, and professional development trainings.
  • Facilitate and deliver engaging Parent Cafe sessions, parent education workshops, and provider education workshops on various requested topics within the community, as assigned.
  • Develop and maintain a comprehensive understanding and documentation of local community resources available for families and child care providers.
  • Help maintain and update the Community Services Team Wiki and SOPs (Standard Operating Procedures) as needed.
  • Outsource and support trainers for professional development, as required by various contracts such as First 5
  • Travel to various locations for training, site visits, and community events as required.
  • Cultivate and maintain open lines of communication with community agencies to understand their evolving needs and explore potential opportunities for collaborative agency-community interaction.
  • Assist parents and child care providers in accessing wrap-around services, including but not limited to Hively programs and services, and essential community resources such as Covered California, CalFresh, Medi-Cal, and housing assistance.
  • Support contract reporting by running reports and analyzing data, as assigned.
  • Assist with and execute contract deliverables for key partners (e.g., First 5 Alameda County, CCRP) and contribute to special projects and events for the Community Services department, as assigned.
  • Meet all contract reporting requirements for contracts, including but not limited to First 5 of Alameda County, including the submission of all required contract reports.
  • Provide backup for the front office administrative team and Family Resource Center as needed.

What you should bring :

  • Associate's (AA) or Bachelor's (BA) degree in child development or a closely related field.
  • Minimum of two (2) years of relevant work experience in child care or a related field.
  • Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and Google Suite.
  • Bilingual fluency in both Spanish and English.
  • Demonstrated ability to effectively solve problems and prioritize tasks appropriately.
  • Ability to build rapport and work effectively with a diverse client community.
  • Capacity to work both independently and collaboratively as a vital part of a team, while also being receptive to supervision.
  • Competency in writing clear and concise routine reports.
  • Excellent communication skills, both oral and written, with a strong emphasis on active listening.
  • Proven ability to interact positively and professionally with parents, providers, co-workers, and community members.
  • Experience working with family child care providers or in center-based child care settings.
  • Ability to manage multiple projects simultaneously while maintaining attention to detail.
  • Strong public speaking and oral presentation skills.
  • Sensitivity to, and experience working with individuals from diverse backgrounds.
  • Demonstrates initiative, creativity, and resourcefulness in problem-solving and program development.
  • Self-starter with exceptional organizational skills.
  • Willingness to work flexible hours, including occasional evenings and weekend events, to meet program needs.

    • Physical Requirements

  • Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time
  • Ability to stand for extended amounts of time
  • Manual dexterity to use a telephone and computer
  • Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
  • Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone
  • Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and reach overhead
  • Physical agility to push / pull, squat, twist and turn
  • Mental acuity to perform the essential functions of this position in an accurate  and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments

    • Benefits

  • Medical, dental and vision plans covered at 100% for the employee
  • Health & Dependent Care FSA
  • 14 Paid Holidays + 4 flex holidays, including your birthday!
  • Generous paid time off policy (over 3 weeks per year)
  • Tuition Reimbursement ($1,000 / year)
  • Employee Appreciation Program
  • Life & Long Term Disability Insurance covered 100% by Hively
  • 403(b) plan
  • SEP-IRA plan with an employer contribution of 5% of annual salary
  • Learning & Development Opportunities
  • Financial wellness program with unlimited access to personal financial advisors
  • Industry competitive salary ranges
  • Note : Benefits described apply to full-time, permanent positions only. Temporary, internships, part-time, or contract roles are not generally eligible.

    • Welcoming Candidates from All Backgrounds

    While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

    Hively is an equal-opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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