Technical Trainer

Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected consumer-centric world. Join us inconnecting people to commerce in this vital rewardingrole.

Develops implements and / or delivers (via various channels) technical training as it relates to the organizations products / solutions. Primarily provides training directly to internal staff (i.e. engineering and technical team members sales consultants etc.) but will occasionally provide technical product training to product end-users partners and customers. Works with product development teams to update training materials and ensure accuracy and effectiveness of courseware and supporting materials to align with new product releases. Uses adaptive learning methodology to address specific training needs and makes use of technology to create e-learning computer-based and engaging customer training documents.

Responsibilities

• Delivers training services to defined internal audiences or designated customer base or within an assigned product area / domain.
• Partners with product technical sales and other subject matter experts (SMEs) to understand product features and functionality.
• Works with internal teams and / or customers to understand training needs.
• Designs develops delivers and maintains training materials and exercises.
• Provides first level trouble shooting for product-related issues while conducting training sessions.
• Evaluates training success through participant feedback and survey responses.

Qualifications

Required Qualifications

Key Skills

Performance Testing,Organizational skills,Classroom Experience,Learning Technology,Instructional Design,Customer Support,IT Service Management,LMS,Software Testing,Training & Development,Adobe Captivate,Public Speaking

Employment Type : Full-Time

Department / Functional Area : Technical Training

Experience : years

Vacancy : 1