Customer Advocate I

Description

Summary / Objective

The Customer Advocate   is responsible for processing payments into ACA and from ACA as appropriate with a high focus on accuracy. Key tasks include but are not limited to : processing payments, charge off / reversal of charge off, overpayments / refunds, fees, and investigation / resolution of issues in compliance with the applicable policies and procedures.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completes work with a high level of quality and timeliness.
• Displays partnership and provides an excellent customer experience to internal and external customers.
• Communication, written and verbal, is professional and courteous.
• Provides process improvement recommendations, as applicable.
• Acts as a backup for other team members as appropriate.
• Resolves issues with low / medium complexity with little / no supervision.
• Completes and passes all company required training courses by assigned due date(s).
• Other tasks as assigned.

Qualifications :

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type / Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with some schedule variations as needed.

Travel

No travel is expected for this position.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

"As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our  Employee Privacy Notice ."

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You are not officially considered an applicant unless you have completed an employment application in ACA’s online applicant tracking system, Jobvite.