Parts Coordinator

Job Description

Job Description

SUMMARY :

This position is primarily responsible for helping to keep track and publish policies relating to all phases of Parts Department activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Core duties and responsibilities include the following. Other duties may be assigned.

• Assists with administrative duties : answering parts department phone calls and e-mail correspondence, filing, and preparing documents for parts department.
• Maintains and updates Parts Department employees schedule
• Assists with the coordination of projects associated with Parts Department
• Assists with preparation of technical documents and maintenance procedures
• Assists managers with updating SOPs
• Collects, sorts, updates, and determines all information and enters data into spreadsheets and any other programs with minimal errors.
• Liaises with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction.
• Oversees all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Establishes a standard set of service requirements; assist in training workshop to ensure all parts department employees fully understand the requirements and can follow it precisely
• Interacts with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Creates reports, making recommendations for areas that can be improved and presenting the information when requested.
• Works with sales and service employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
• Analyzes sales reports and client account information to gain insight into the best way to provide service for specific clients.
• Performs any other duties assigned or delegated by manager
• Complies with the company's policies and procedures.
• Incorporates THE corporate principles and values. (Corporate principles : generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values : customer satisfaction, continuous improvement, and discipline and vitality) into your work and in your teams work.

COMPETENCIES :

To perform the job successfully, an individual should demonstrate the following competencies :

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND / OR EXPERIENCE :

Require associate Degree in Business Administration; and minimum of three year of experience in keeping and managing multiple records / data preferred.

LANGUAGE SKILLS :

Ability to read, analyze business correspondence, write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS :

To perform this job successfully, an individual should be proficient with MS Office (Word, Excel, Power Point).

OTHER REQUIREMENTS :

SUPERVISORY RESPONSIBILITIES : NO

TRAVEL : less than 1%

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.