Title : Support Desk Technician I
Location : Seville, OH (Onsite) zip code is 44273
Duration : 12 Months Contract
Entry-level to mid Support Desk role focused on front-line IT support for bank associates.
Key Responsibilities
- Answer Service Desk calls / emails; create and manage tickets (first-call resolution focus)
- Troubleshoot workstation hardware / software; escalate to Tier 2 / 3 as needed
- Perform basic preventive maintenance on PCs, printers, peripherals
- Place service calls with vendors
- Support AD password resets and basic user admin
Key Skills
Exceptional customer service, verbal and written communication12 years IT support or A+ / MS certificationExperience with Windows desktop OS, Active Directory, basic hardwareStrong documentation, analytical, and problem-solving skillsMust adhere to banking compliance standards (BSA / AML / OFAC, etc.)