Maintenance

Position Summary :

The Maintenance personnel is responsible for the upkeep of the hotel and for ensuring that the hotel interior and exterior are properly maintained and in good running order. Able to respond and attend to guest repair requests, have knowledge of health and safety regulations, and the ability to spot safety risks.

Duties and Responsibilities :

− Able to work a flexible schedule, including weekends and holidays. Adhere to start times.

− Wear proper attire and a nametag while on shift. Keep personal appearance clean and professional.

− Complete all company-required training and / or certifications in a timely manner.

− Acknowledge guests in public areas with warm friendly greetings.

− Respond to guest requests and inquiries immediately. Attend to any guest complaints and take service recovery measures if required.

− Get daily briefings about extraordinary events to effectively handle all foreseen situations.

− Complete a daily property walk-through, and inspect premises to address maintenance and safety issues. This includes security and loss prevention.

− Perform proactive preventative maintenance scheduling, follow-through and record keeping.

− Test, troubleshoot and perform basic repairs on all types of equipment.

− Regularly perform 'PIC' Person-In-Charge hotel training for all team members.

− Able to prioritize and organize work assignments, work under pressure and exercise good judgment, and focus attention on details.

− Ensure quality of rooms and services are rendered in meeting guest needs and hotel objectives so that guest relations are enhanced.

− Complete maintenance work orders from all departments on a timely basis by following hotel standard operating procedures.

− Work closely with Housekeeping and Front Office to improve guest service and foster cross-departmental communication.

− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.

− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.

− Abide by timekeeping policies of clocking in / out for shifts, breaks and lunch

− Know the protocol for accidents pertaining to guests or personal injury and how to manage the situation.

− Attend scheduled meetings and necessary training sessions as requested. Helps coordinate team Safety Training.

− Know and be able to follow the emergency procedures for the Hotel.

− Maintain confidentiality of guest information and pertinent hotel data.

− Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures. Report any variances to management.

Physical, Mental and Environmental Demands :

− Be able to perform job functions with attention to detail, with efficiency and under time constraints

− Requires physical mobility, stamina and being dexterous.

− Must be able to push and pull up to 100 lbs. and carry up to 50 lbs.

− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.

− Must have the manual dexterity and coordination to operate all necessary hotel equipment.

Skills, Educational Background, Experience and Basic Expectations :

− High School Diploma or GED required.

− Previous maintenance experience required with mechanical aptitude.

− A team player, yet able to work independently.

− Customer Service Skills and communication.

− Able to organize, plan ahead and manage workload.

− Work cohesively with co-workers as part of a team.

− Ability to work effectively in a fast-paced environment.