Insurance Restoration Coordinator

A long standing, Restoration Company with offices in Michigan is looking for an energetic and highly motivated individual to join our Team; an individual that is organized, detailed oriented with excellent communication skills

Overview:

The Insurance Restoration Coordinator is responsible for assisting the Estimators with administrative & accounting functions of there jobs. You will be making sure the estimates meet the service level agreements for numerous third party administrators such as Sedgwick, Brightserv, Alacrity and others. Third Party platform updates are also required. The company is also a vendor for Fannie Mae, Freddie Mac and the Veteran's Administration. REO repairs and Barrier Free/ADA modifications are also part of the revenue stream.

Compensation and Benefits:

Your talents will be rewarded with a salary commensurate with your level of experience along with Holiday Bonus, based on Company profitability. Your employee benefit package includes medical benefits w/copay, (medical, dental, vision & life insurance), paid vacation and holidays.

General Duties:

• Coordinate estimates to make sure they follow the third party administrators guidelines.
• Work with collections on generating invoices, progress payments and final payments when needed
• Coordination with other departments and office staff to complete projects, paperwork and keep the processes timely for each project
• Manage and responsible for accuracy PSA Management Software
• Maintains notes in PSA Job Management software and job field files as necessary
• Assist the office staff, the production management staff and sales staff as needed
• Providing quick and accurate responses to estimators and adjusters as needed.
• Answer the phones, direct calls and assist clients
• Communicate a positive image of the company to the entire staff and customers
• Maintains safe and clean working environment by complying with the company's procedures, rules, and regulations.

Customer service:

• Contribute to overall customer satisfaction.
• Customer communication.
• Respond to customer concerns.

Leadership Duties:

• Ability to positively motivate others.
• Develop skills of others.
• Convey positive image of the company.
• Provide valuable insight for improvements.

General Professionalism:

• Complete delegated tasks on time.
• Seek information and knowledge on new issues.
• Cooperation and respect for others.
• Follow company policies and procedures.
• Develop creative solutions to problems.

Qualifications:

• Two year college degree or job experience equivalent
• Insurance claims and or TPA(Third Party Administrator) experience a must. Brightserv, Alacrity and Sedgwick to name a few.
• MS Office products experience

F. Lax Construction is your preferred restoration solution in time of disaster. Founded in 1946, we offer over six decades of restoration experience to repair devastation caused by fire, water, tornado and all natural or man-made disasters. As an emergency response-based company centrally located in Ferndale Michigan, F. Lax Construction provides 24-hour emergency restoration response to over 13 counties in Southeastern Michigan.
When faced with fire, water, smoke, or wind damage, the trained and experienced technical staff of F. Lax Construction will bring mitigation and restoration solutions to your door. There is no substitute for experience.
F. Lax Construction is a trusted industry leader due to our team of dedicated, trained, and experienced professionals. We work on-call, 24 hours a day, 7 days a week to restore your home or business to its pre-loss condition, all while protecting your valuable resources along the way. Only trained professionals know how to respond to the tough challenges of emergency restoration with fast-action and expertise. Our professionals are certified to do just this. We thrive under adverse conditions and tight deadlines to provide custom tailored services for your unique restoration situation. The result is a swift return to productivity.
With precision and accuracy, determination, and strength, we’ll deliver the immediate action and peace of mind you need after experiencing a disaster. Our team of certified and experienced professionals is equipped to respond to fire, water, wind, or natural disasters of any size with a proven approach and advanced technology.
We’ll work directly with your insurance company to coordinate every aspect of your claim. From its inception to completion, a personal project manager will help you explore your options and maintain a responsive relationship with your insurer throughout the process.