Customer Support Specialist

About Arena Club

At Arena Club, were igniting a collectibles revolution. Backed by legendary 5 World Series Champion Derek Jeter and trailblazer Brian Lee, weve launched the first-ever digital card showa dynamic marketplace where innovation, transparency, and pure excitement drive everything we do. Our cutting-edge platform offers unparalleled grading, authentication, secure vaulting, and digital pack openings (Slab Packs), giving collectors the power to curate unique online showrooms and redefine their collecting experience.

About the Role

Were looking for a Customer Support Specialist to join our growing Customer Experience team in Los Angeles. This role focuses on providing high-touch service to our community of collectors while helping improve the systems and data that power our support operations. Youll handle direct customer interactions, coordinate resolutions with internal teams, and lead workflows with our overseas support team. Youll also help manage customer-facing promotions and discounts, support VIP collectors, and contribute to the launch of new upcoming programs.

What Youll Do

• Respond to customer inquiries via email, phone, and other channels with accuracy and care
• Partner with Operations, Product, and other teams to investigate and resolve customer issues
• Coordinate day-to-day work and quality standards with our Philippines-based support team
• Track and manage promotions, discounts, and event-driven outreach for customer resolution and engagement
• Support rollout of customer experience initiatives, including loyalty and rewards programs
• Use tools such as Confluence, Jira, SQL, and internal analytics systems to identify trends and recommend improvements
• Maintain organized records of customer interactions, escalations, and resolutions

Who You Are

Preferred Qualifications

Location Requirements

The Arena Club Standard Life at Arena Club isnt for the faint of heart and thats by design. Were building products and experiences the collectibles world has never seen. This is a proving ground. It demands your best every single day, because anything less means youre falling behind.

From day one, youre in the game. Trusted to deliver, expected to own outcomes, and driven to raise the bar higher than you thought possible. We dont just execute we innovate, compete, and win together.

If you want routine or predictability, you wont find it here. But if youre ambitious, relentless, and hungry to prove yourself on a team built to dominate step into the arena. Youll discover growth and reward here, unlike anywhere else.

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