Membership Director

Job Description

Job Description

Description : POSITION SUMMARY :

At YMCA of Southwest Florida, we are seeking a Membership Director to join our team. Under the direction of the Executive Director, this position is integral to member engagement and retention, communication, developing plans, implementing of strategic goals, and maintaining community relationships. He / She will oversee the Membership Department which includes dedicated membership and Kid Zone staff.

ESSENTIAL FUNCTIONS :

• Responsible for new member attraction through community involvement and relationship building with local business and organizations.
• Recruits, hires, trains, and evaluates Membership and Kid Zone staff. Will provide leadership in ensuring all staff is equipped to provide the best member experience possible at all times.
• Perform the duties of Membership Services Associate and Kid Zone Attendant if necessary.
• Build relationships with members, program participants and community partners.
• Motivates and trains staff to improve membership and member retention.
• Practice strong fiscal stewardship in the execution of financial and membership policies and procedures.
• Develops and monitors program budget to meet fiscal objectives.
• Coordinates all membership reporting, surveys and tabulations as requested by management.
• Promotes program and membership enrollment in interactions with existing and potential members. Is highly visible at the front desk and in the facility.
• Coordinates program registration and marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Develops and directs high quality relationship-based engagement strategies. Models’ relationship building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.
• Maintains confidentiality of sensitive personal and financial data for each member.
• Monitoring and enforcing membership policies and procedures.
• Manages the accuracy and productivity of day-to-day activities of the membership process –i.e. cancelation, associate renewals, on-hold request, existing member changes, and new member application / bank draft and suspending bank draft
• Accurately process new program registrations including cash transactions and maintenance of member records. Respond to inquiries both in person, phone, and email.
• Handle and Solve Member Complaints
• Lead membership events including Member Appreciation Days at the YMCA and represents the YMCA at community events to promote the YMCA.
• Respond to emergency situations by adhering to the safety policies and procedures set for the Association.
• Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
• Perform other duties assigned

WORK ENVIRONMENT & PHYSICAL DEMANDS :

YMCA of Southwest Florida has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and YMCA of Southwest Florida reserves the right to change this job description and / or assign tasks for the employee to perform, as the YMCA of Southwest Florida may deem appropriate.

Requirements : QUALIFICATIONS :

CERTIFICATIONS AND TRAINING REQUIREMENTS :