Bilingual Member Services Representative

A company is looking for a Bilingual English and Spanish Member Services Representative.

Key Responsibilities

Respond to and resolve customer inquiries regarding benefits, eligibility, and claims on the first contact

Educate customers on consumer-driven health care and assist them in selecting the best benefit plans

Facilitate appointment scheduling and connections with care providers on behalf of customers

Required Qualifications

High School Diploma / GED or equivalent work experience

Must be 18 years of age or older

6+ months of customer service experience in a call center or fast-paced environment

Bilingual fluency in English and Spanish

Experience with Windows PCs and ability to learn new computer systems