Programmer Analyst 6 - Sr. Genesys Developer

Job Title : Programmer Analyst 6 - Sr. Genesys Developer

Job Location : Lansing, MI (Hybrid)

Job Type : Contract

Job Description / Requirement :

• 3-5+ years of Genesys administration & Intelligent Workload Distribution (IWD) support
• Strong hands-on experience with Java (routing strategies, APIs, integrations)
• Proficiency in JavaScript for APIs, web services, and Workspace customizations
• Oracle Database expertise (SQL queries, stored procedures, reporting data analysis)
• Deep knowledge of Genesys system architecture (on-prem), including Config Server, Stat Server, Message Server, T-Server
• Experience designing scalable, high-availability, and secure Genesys environments
• Skilled in routing / workflow design, IWD rules, multi-channel workflows, and SLA-driven routing
• Experience with Microsoft Graph API integration for email ingestion
• Proficiency with Genesys Pulse dashboards, InfoMart & SAP BO for reporting / analytics
• Strong troubleshooting skills using Genesys logs, ICON, and historical data

Interested candidates can send their updated resumes at lokesh.dasa@agile-techlabs.com