IT Support Tech Lead

Role Purpose

We are seeking a highly motivated and experienced Helpdesk Support Lead to manage and optimize our technical support operations. The ideal candidate will be a hands-on leader, capable of resolving complex technical issues while driving process improvements and enhancing ticketing efficiency. You will play a crucial role in ensuring a seamless support experience for our users, managing ticket flow, implementing automation, and contributing to broader IT projects.

Duties and Responsibilities

• Support Management :

Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution

of user support requests.

and solutions.

rate and efficient support.

ensuring timely escalation to appropriate teams or vendors when necessary.

troubleshooting, and coordination with external providers as needed.

Conduct monthly reviews of ticket data to identify trends, bottlenecks, and areas for im -

provement.

rates.

ensuring service level agreements (SLAs) are met.

Collaborate with the team to refine and optimize ticketing processes for increased efficiency

and user satisfaction.

scripting.

Ensure the timely and accurate completion of user onboarding and offboarding procedures.

Assist with IT projects as needed, contributing technical expertise and support. Qualifications

The ideal candidate will have :

Benefits / Perks

In the Seattle office :

Additional Details

About LevelTen Energy

LevelTen Energy is the leading provider of transaction infrastructure for the clean energy transition, connecting buyers, sellers, and financiers through dynamic marketplaces, data-driven insights, and automated analytics. The LevelTen Platform supports power purchase agreements, clean energy asset M&A transactions, and tax credit transferssoon expanding to granular certificate tradingenabling organizations to execute and manage transactions with confidence. With a network of over 1,000 project developers in 35 countries, LevelTen is advancing carbon-free energy markets by increasing transparency, liquidity, and accessibility. Learn more at

Equal Opportunity Employer

LevelTen Energy is an Equal Opportunity Employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.

Compensation details : 0 Yearly Salary

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