Customer Success Manager, Product Adoption Specialist

Job Description

Job Description

Description :

Join the team shaping the future of healthcare! Medbridge is a dynamic software as a service company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Sales team is growing and looking for an enthusiastic Digital Care Adoption Specialist, RTM & Smart Programs to join us!

We hire in the following states : AZ, CO, CA, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

The Digital Care Adoption Specialist, will be a key point of contact for healthcare providers, ensuring a seamless and successful experience with Medbridge's digital care solutions. This role is responsible for supporting the adoption and effective use of the Pathways and RTM products, driving clinician engagement, consulting to drive patient engagement and helping customers leverage these tools to improve patient outcomes and streamline workflows. Adoption is a key growth lever for Medbridge and this role is responsible for the revenue growth of accounts through adoption and utilization of our Care Solutions as well as ensuring return on investment for Medbridge customers.

Why work at MedBridge?

• We are mission driven . At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations. have a nearly 100% client retention rate and are continuing that work in 2024 and beyond.

In this role you will :

What you will need to succeed :

Experience : 3 years of experience in healthcare consulting, customer success, or care coordination role, preferably within a healthcare or health-tech environment. Experience in implementation, healthcare operations and / or supervising an RTM or virtual care program is preferable as well.

Clinical Background : A background as a Physical Therapist, Physical Therapy (PT) Assistant (PTA), Occupational Therapist (OT), Occupational Therapy Assistant (OTA), or similar is highly desirable, as it provides a deep understanding of patient care and the clinical context of the products.

Our Values :

Excellence : A job worth doing is a job worth doing RIGHT.

Fortitude : Our goals are big. Our dedication is bigger.

Service : We work for something more important than ourselves.

Salary Range : 90k base, Variable : 15K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Take the Next Step

If you’re excited about this opportunity and think Medbridge is the right fit for your career, apply now! Our Talent Acquisition team will follow up with you shortly. Please note : Depending on location, final round interviews may be conducted in person.

Requirements :