Senior Director of Retail

Job Description

Job Description

Senior Director of Retail

$115,000-$135,000 plus bonus opportunities up to 15%

Goodwill Industries of the Chesapeake offer a wide range of benefits to employees! Click here for more info : https : / / goodwillches.org / about -us / goodwill-careers /

JOB SUMMARY

The Senior Director of Retail has a strategic role responsible for leading the vision, performance, and alignment of the organization’s retail operations. Overseeing donation processing, merchandising, sales, customer experience, and talent development, this role drives innovation, financial stewardship, and cross-functional collaboration. With both strategic foresight and operational agility, the Senior Director influences organizational direction, positions retail as a catalyst for mission advancement and sustainable growth, and partners with leaders across eCommerce, Operations & Sustainability, and other departments to align retail with long-term strategy.

ESSENTIAL DUTIES & RESPONSIBILITIES

Strategic Leadership & Planning

• Provide organizational-level leadership and oversight for all retail operations, ensuring alignment with mission, financial goals, and community impact.
• Develop and execute strategies that drive 8–12% year-over-year sales growth, leveraging data and market insights.
• Ensure production targets are consistently met across the organization, maintaining 100% achievement, while sustaining textile sell-through rates at or above 50% to guarantee high-quality merchandise and support a 5% increase in average transaction value. Drive company-wide round-up participation to a minimum of 40%, reinforcing our commitment to community support and engagement.
• Develop and manage multi-million-dollar budgets, analyze financial performance, and drive profitability through data-informed decision-making, maintaining financial performance within ±5% of budget.
• Contribute to organization-wide strategic planning and policy development, launching at least 2 major initiatives annually to enhance efficiency or customer experience.
• Collaborate with real estate and executive leadership to evaluate and select new store locations using market intelligence, demographic analysis, and long-range forecasting.

Operational Oversight

Team Development & Performance Management

Customer Experience & Brand Standards

Compliance & Risk Management

Cross-Functional Collaboration

EDUCATION AND EXPERIENCE

SCOPE OF SUPERVISION

CERTIFICATES, LICENSES, REGISTRATIONS

KEY COMPETENCIES AND QUALIFICATIONS

PHYSICAL REQUIREMENTS :

Sedentary

Lifting to 10 pounds maximum and occasionally lifting and / or carrying such articles as dockets, ledgers and files. Walking and standing are occasionally required. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and / or buttons.

Light

Lifting up to 20 pounds maximum with frequent lifting and / or carrying objects weighing up to 10 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands / arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and / or buttons.

Medium

Lifting up to 50 pounds maximum with frequent lifting and / or carrying of objects weighing up to 25 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands / arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and / or buttons.

Heavy

Lifting up to 100 pounds maximum with frequent lifting and / or carrying objects weighing up to 50 pounds. May be required to regularly stand for extended periods of time, walk, reach with hands / arms with full range of motion, climb or balance, stoop, kneel, crouch or crawl, push or pull. Regularly required to talk and hear. Frequently required to use hands and fingers to hold, handle and feel objects, knobs, keys and / or buttons.

TRAVEL REQUIREMENTS :

Travel is defined as travel to all areas within Goodwill’s territory (Cecil, Harford, Baltimore, Howard, and Anne Arundel Counties, Baltimore City and the entire Eastern Shore of Maryland). In some cases, long-distance travel, including overnights, may be required but is typically planned in advance. In some cases, travel may be unplanned.

None

Up to 25% of working time

Up to 50% of working time

Up to 75% of working time

More than 75% of working time

Must have access to personal vehicle

Company vehicle to be provided for business related travel. Required to operate vehicle in safe and lawful manner and according to company policy

WORK ENVIRONMENT : Limited

General office environment where the employee is infrequently exposed to moving mechanical parts, wet and / or humid conditions, fumes, airborne particles or outside weather conditions. The noise level is usually quiet.

X Moderate

The position involves possible exposure to moving mechanical parts, wet or humid environments, fumes or airborne particles, and outdoor weather conditions. The noise level is usually moderate.

High

Employee often works near moving mechanical parts. The employee often works in wet, humid, or outdoor conditions and may be exposed to fumes or airborne particles. Employees occasionally work at heights and may face electrical shock or vibration risks. The noise level is usually loud.

EOE. Including Disability / Vets