Senior Commercial General Liability Adjuster

Job Description

This is a hybrid role (2 days in office / 3 days remote) in either Worcester, MA, Itasca, IL, Syracus, NY, Howell, MI, Southfield, MI, or Richmond, VA. You must live or be willing to live in any of these locations to be considered.

Position Overview :

We’re seeking an experienced Claims Specialist to manage a portfolio of complex commercial liability cases. This individual will serve as a key point of contact for policyholders, agents, and risk managers—handling every aspect of the claims process from investigation to resolution. The role requires sound judgment, strong analytical ability, and technical expertise across multiple jurisdictions.

Key Responsibilities :

• Obtain and maintain required state adjuster licenses and continuing education credits.
• Manage complex commercial liability claims with moderate to high exposure.
• Conduct detailed investigations, including direct phone contact with involved parties.
• Apply independent judgment and discretion in evaluating and resolving claims.
• Review coverage interpretations and craft comprehensive coverage position letters.
• Detect and assess potentially fraudulent claims.
• Provide expert-level knowledge of industry products, policies, and standards.
• Review contracts and leases to identify potential risk transfer opportunities.
• Lead negotiations and settlements while maintaining professional relationships.
• Represent the company during mediations, arbitrations, or small claims hearings.
• Mentor and provide technical guidance to junior adjusters as needed.
• Maintain accuracy, confidentiality, and productivity throughout the claims process.
• Contribute innovative solutions and approaches to complex claim issues.

Qualifications & Experience :

Benefits :

This is an excellent opportunity for a seasoned claims professional seeking autonomy, growth, and a supportive work culture within a reputable organization.