Acrisure is a global fintech leader that empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary
Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Responsibilities
- Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload.
- Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
- Assists Producers and Account Executives with Client service commitments.
- Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
- Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.
- Manages the new business and renewal process, as well as oversees day to day client changes.
- Accountable for client service delivery through : High and / or increased client retention, Rounding of accounts, Referrals and Uneventful renewals
- Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes.
- Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal / deliverable for the Producers and Service Teams to utilize at client renewal meeting.
- Reviews quotes for accuracy against supporting documents. Negotiates additional coverage / price with the underwriter.
- Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
- Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
Requirements
Current Insurance License in Property & Casualty for the state in which your agency office is located.Ability to work toward professional designation.Must be comfortable in an electronic environment with strong computer skills.Strong working knowledge of Word, PowerPoint, and Excel.Excellent people skills and ability to work well in a team environment.Excellent verbal and written communication skills.Strong organizational skills and attention to detail.Education and Experience
High school diploma (college preferred)Bachelor's Degree in a Business or related field OR equivalent relevant experienceA minimum of 5 years' experience within the insurance industry or business-related experienceBenefits and Perks
Competitive compensationGenerous vacation policy, paid holidays, and paid sick timeMedical Insurance, Dental Insurance, and Vision Insurance (employee-paid)Company-paid Short-Term and Long-Term Disability InsuranceCompany-paid Group Life insuranceCompany-paid Employee Assistance Program (EAP) and Calm App subscriptionEmployee-paid Pet Insurance and optional supplemental insurance coverageVested 401(k) with company match and financial wellness programsFlexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits optionsPaid maternity leave, paid paternity leave, and fertility benefitsCareer growth and learning opportunitiesAcrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Acrisure provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com.
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