Scheduling / Customer Service Representative

Job Opportunity

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary : Works collaboratively to ensure accuracy and completeness of scheduled procedures. Responsibilities include obtaining accurate demographic information, communicating procedure and prep information, obtaining physician orders, achieving productivity and customer satisfaction goals, distributing updated department schedules, maintaining current clinical knowledge, serving as a departmental receptionist, and performing patient registrations.

Education Requirements : High School Diploma or GED plus one year of related experience or training required.

Licensure / Certification Requirements : No licensure or certification required.

Professional Experience Requirements : Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge / Skills / and Abilities Requirements :

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Legal Employer : GP2 Entity : UNC Physician Group Practices Organization Unit : CO Cary Work Type : Full Time Standard Hours Per Week : 40.00 Salary Range : $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type : Hybrid Work Schedule : Day Job Location of Job : US : NC : Cary Exempt From Overtime : Exempt : No This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.