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Customer Service Manager

Customer Service Manager

Strong SpasNorthumberland, PA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Overview :

  • Strong Spas is seeking a results-driven Customer Service Manager to lead and support our Call Center team.
  • In this role, you will be responsible for enhancing the customer experience, creating engaged customer relationships, and driving sustainable growth.
  • You will take ownership of customer issues, oversee resolution efforts, and implement strategic initiatives that align with our service mission.

Please note :

  • This position is based at our Call Center location and is not remote .

    • Key Responsibilities :

  • Supervise daily operations of the Call Center team, ensuring high performance and adherence to company standards.
  • Set clear service objectives and implement strategies to meet performance targets.
  • Take full ownership of customer issues and ensure they are followed through to resolution.
  • Maintain accurate records of customer interactions, service issues, and resolutions.
  • Analyze customer service metrics and generate detailed reports to identify trends and areas for improvement.
  • Train, mentor, and evaluate Call Center representatives to ensure compliance with policies and promote professional development.

    • Stay current with industry trends and best practices, and proactively apply them to improve service quality.

  • Manage resources effectively to meet both qualitative and quantitative service goals.
  • Organize workflows and set priorities to maintain efficiency across all customer interactions.
  • Perform other duties as assigned to support the success of the team and organization.

    • Qualifications :

  • Proven experience in customer service leadership, preferably in a call center environment.
  • Strong problem-solving skills with the ability to resolve issues quickly and effectively.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team in a fast-paced environment.
  • Proficiency in customer service software, reporting tools, and Microsoft Office Suite.
  • Why Join Strong Spas?
  • Be a part of a growing company that values quality, innovation, and customer satisfaction.
  • We offer a collaborative work environment where your leadership will directly impact our customer experience and company growth.
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    Customer Service Manager • Northumberland, PA, US

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