Shop Supervisor

Job Description

Job Description

Job Desc / Summary : Responsible for the efficient handling and control of the service department through overseeing members of the service team, developing and implementing service procedures, maintaining customer relationships and reporting.

• Manages the repair and maintenance of company owned equipment
• Handles service calls to meet customer needs and assures that equipment is available as required
• Documents equipment status before and after rental; assigns any repairs to be done
• Collaborating with parts manager to ensure all parts are available for repair jobs
• Supervising and training service department staff members
• Handle customer complaints in a professional and friendly manner

Required Qualifications : High school diploma or equivalent plus solid relevant Heavy Equipment work experience, including customer service and management experience.