Lead TMS Quality Compliance Analyst

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our [work culture](https : / / www.coinbase.com / mission) is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX Compliance Operations function efficiently, comply with regulatory requirements, and consistently deliver high-quality resolutions. As a Senior Analyst, Compliance TMS Quality Operations within the CX Compliance team, you will be responsible for conducting a review of end-to-end investigations for customers (individuals / entities). You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels as well as deliver feedback to agents to drive continuous improvement in compliance handling.

• What you’ll be doing :
• Duties will be split 50 / 50 between US Escalations investigations casework and Subject Matter Expert work, to include leadership support as directed.
• Minimum 5 years of professional experience and 3 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on AML, compliance, or regulatory matters.
• Minimum of 3 years of relevant experience in quality review and control framework.
• Conduct investigative review and analysis in support of company’s BSA / AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business
• Gather and analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products
• Document investigations in appropriate channels and in written narratives as necessary
• Incorporate feedback from Quality Assurance Team
• Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures
• Remain current with industry standards and developments in the areas of KYC, BSA / AML, and OFAC, and apply regulatory requirements and internal policies and procedures to investigations
• Review data from systems and following Coinbase procedures to investigate, decide, and document identifiable alerts
• What we look for in you :
• Strong interpersonal, analytical, and communication (verbal and written) skills
• Experience working with Google Sheet, Google Doc, Excel, Word
• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment
• Ready to support in 24
• 7 environment
• Organized with a High level of attention to detail
• Nice to haves :
• Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE)
• Experience in project management, analytics, or vendor management
• Advanced degree in business, finance, or customer experience (CX)
• Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud.
• Experience collaborating with external outsource business partners
• Note : This role requires full-time, in-office presence at our Charlotte location. In order to support the 24 / 7 nature of cryptocurrency, shifts may include weekend and night.
• Job : G2731 LI-Onsite
• Pay Transparency Notice :
• Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility equity eligibility
• benefits (including medical, dental, vision and 401(k)). Pay Range : $99,365—$99,365 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the [Employee Rights](https : / / www.dol.gov / sites / dolgov / files / WHD / legacy / files / eppac.pdf) and the [Know Your Rights notices](https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088_EEOC_KnowYourRights6.12.pdf) by clicking on their corresponding links. Additionally, Coinbase participates in the [E-Verify program](https : / / static-assets.coinbase.com / e-verify.pdf) in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site[ click here to download](https : / / chrome.google.com / webstore / detail / chromevox / kgejglhpjiefppelpmljglcjbhoiplfn) a free compatible screen reader[ (free step by step tutorial can be found here)](http : / / www.chromevox.com / tutorial / ). Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available [here](https : / / www.coinbase.com / legal / applicant_privacy_notice). By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined [here.](https : / / www.coinbase.com / legal / application-arbitration-agreement) AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and / or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
• The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
• . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com