Help Desk Engineer II

A growing technology services company in Phoenix, AZ is looking for a Help Desk Engineer II to join their team. This is a full time onsite orle supporting a variety of clients across different industries. You'll work hands on with Windows environments, Office 365, Active Directory, networking, and endpoint management while collaborating with a small group of experienced engineers wo enjoy problem solving and working with new technology.

This is a great opportunity for someone who wants variety in their day and real growth potential. You'll get to work with different systems, clients, and technologies, which keeps things interesting and helps you build new skills fast. The team is small and close knit, so your work will actually make an impact and you'll have people around you who want to see you succeed. If you're the kind of person who likes learning on the job, taking initiative, and being part of a team that values both hard work and a good sense of humor, this is a place where you can grow into systems, networking, or even cloud roles over time.

Required Skills & Experience

• 2 or more years of experience in a Help Desk, Desktop Support, or IT Support role
• Strong knowledge of Windows operating systems and environments
• Experience with Microsoft 365 administration and user support
• Familiarity with Active Directory and Group Policy management
• Understanding of basic networking concepts including VPNs, DNS, and TCP / IP
• Experience troubleshooting hardware such as laptops, printers, and VOIP phones
• Strong problem solving and analytical skills
• Excellent communication and customer service abilities
• Ability to work onsite in the Phoenix area and occasionally travel to client locations
• Self motivated with the ability to manage multiple tickets and priorities independently

Desired Skills & Experience

Experience with VMware or Hyper V environments

Familiarity with Azure or other cloud platforms

Knowledge of Ubiquiti or other network equipment setup and troubleshooting

Exposure to Linux systems or basic command line navigation

Experience using RMM tool such as ConnectWise Manage or Automate

Understanding of MFA configurations and identity management

Background supporting multi site environments or remote users

CompTIA A+, Network+, or Microsoft certifications

Strong Documentation habits and attention to detail

Interest in learning systems administration, networking, or cloud technologies

What You Will Be Doing

Tech Breakdown

10% Linux

70% Windows Server 2019 / 2022

15% Microsoft 365 / Azure

5% Networking (Ubiquiti, VPN, TCP / IP)

Daily Responsibilities

80% Hands On

10% Management Duties

10% Team Collaboration

The Offer

Bonus OR Commission eligible

You will receive the following benefits :

Medical, Dental, and Vision Insurance

Vacation Time

Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted by : Isabella Sweet

Specialization :

Windows