License & Permit Specialist II
Performs complex (journey-level) licensing work for the Licensure Department of the Texas Medical Board, including all eight sub-boards and committees. Work involves receiving and reviewing license applications; ensuring compliance with applicable policies, rules, and statutes; preparing reports summarizing and documenting licensure packet materials for File Review Group; and communicating with external and internal customers in a timely manner. Works under general supervision of the Licensure Analyst I Supervisor and Licensure Director, with moderate latitude for the use of initiative and independent judgment.
70% Receives and reviews license and permit application packets. This includes examining and evaluating contents of low to moderate complexity application packets to verify completeness and accuracy and determine whether applicants are qualified to obtain desired licenses by evaluating compliance with applicable statute and Board rule; and when applicable, preparing written reports summarizing and documenting licensure application packet materials for File Review Group.
25% Communicates professionally with internal and external customers, orally and in writing, regarding specific applicant files and licensure policies and procedures within established processing timelines. Answers applicant questions and disseminates information regarding licensing policies, procedures, and regulations.
5% Performs related work as assigned, which may include evaluating and examining a limited quantity of high complexity applicant files under close supervision of Licensure Analyst I Supervisor or QA Specialist.
Required Experience and Education :
- Graduation from standard senior high school or equivalent is required
- Administrative and customer service experience required
Preferred Experience and Education :
Experience reviewing and / or processing applicant files for a regulatory agency preferredGraduation from an accredited four-year college or university is preferredKnowledge, Skills, and Abilities :
Knowledge of statute, regulations and policies related to a state regulatory agencyKnowledge of office practices and administrative proceduresSkill in the use of standard office equipment, personal computers, and personal computer software packages, specifically word processing and spreadsheet applicationsSkill in verbal and written communication (including telephone etiquette and business writing)Skill in establishing and maintaining cooperative working relationshipsAbility to work in harmony with others and deal with stressful situations in a diplomatic and tactful mannerAbility to communicate and interact effectively with members of the publicAbility to timely answer phone calls when working in-office or remotely and effectively communicate in person, on the telephone, or via emailAbility to prioritize work and meet deadlinesAbility to establish goals and meet themAbility to organize and handle multiple tasks with flexibilityAbility to interpret policies and procedures and convey them to othersAbility to consistently display a professional demeanorAbility to gather, assemble, correlate, and analyze factsAbility to prepare concise written reportsWork Environment Requirements :
The principal job is performed in a standard in-office or remote environment setting and may require travel to the office in Austin, TX as necessary for meetings or other duties.Regular and punctual attendance Monday Friday.Must respond to internal and external communications in a timely manner which is at least :Within 72 hrs (3 business days) of when external communication is receivedWithin 24 hrs (1 business day) of when internal communication is receivedWithin 15 minute while working remotely during business hrs if contacted by your Manager unless you are on a pre-approved leave or on a recognized lunch or exercise break.Frequent use of personal computers, copiers, printers, and telephones.Frequent sitting.Frequently working under deadlines, as a team member, and in direct contact with othersCompliance with all agency policies and procedures, including but not limited to applicable confidentiality, security and safety rules, regulations and standards.Physical Requirements and / or Working Conditions :
The principal job is performed in a standard office and requires : Reliable and secure high speed internet access with a minimum of 20 MBPS download and 2 MBPS upload. Applicants may be required to provide confirmation from the area ISP.All applicants will have frequent use of keyboard, mouse, and other input devices.All applicants need to have the ability to participate in video calls, phone calls, and virtual meetings.All applicants may experience frequently working under deadlines, individually or as a team member, and at times may collaborate with others to meet deadlines.All applicants may generally experience low physical demands, occasional lifting of equipment up to a certain weight (e.g. 10-40 lbs.).Legal Requirements :
In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring.A new employee must complete department probationary training period before evaluation for a telework agreement.TMB will conduct a TXDPS criminal history check on all new hires due to access to confidential or sensitive data while performing the work of the position applied for.Cannot hold outside employment that interferes with assigned work schedule, nor does it constitute a conflict of interest with TMB employment and services.Must reside in Texas.Dual employment at another state agency or Texas public university is not permitted.A DPS background check will be conducted.If hired, you must provide documentation(s) within three days of hire that establishes identity and employment verification.Compliance with all agency policies and procedures, including but not limited to applicable confidentiality, security and safety rules, regulations and standards.New Hires / Rehires :
60-day waiting period for health coverage.Remarks :
Resumes will not be accepted without a completed and signed State of Texas application. Only the candidates selected for an interview will be contacted and will receive written notification of application results.Equal Employment Opportunity Employer :
The Texas Medical Board does not discriminate on the basis of race, color, national origin, sex, age, religion, disability or veteran status. Employment opportunities shall not be denied to a qualified individual with a disability that requires reasonable accommodation. The applicant should communicate requests for reasonable accommodations by calling (512) 305-7142.Selective Service Requirement : If selected for employment, male applicants ages 18 through 25 must present proof of registration or exemption with the federal Selective Service System.