Engagement Manager
ContentfulNew York, NY, US1 day ago
Job type
- Full-time
Job descriptionServe as the primary services leader for top-tier enterprise accounts, orchestrating services strategy across PS, Learning Services, and Partner-delivered workstreams. Lead executive alignment, governance, and internal steering committees to ensure ongoing value realization and adoption success. Build trusted relationships with CxOs, business owners, and technical stakeholders, aligning service delivery to measurable business outcomes. Identify opportunities for expansion, renewal, and long-term growth within assigned strategic accounts. Represent Contentful's CX value proposition and connect technical success to customer business impact. Lead complex, multi-phase engagements through scoping, contracting, delivery, and closeout with clear accountability for success metrics. Manage engagement risk, dependencies, change controls, and escalation paths. Partner with Delivery Managers and Architects to ensure successful, high-quality delivery. Monitor portfolio health including margin, utilization, and customer satisfaction to ensure commercial and operational success. 4+ years of experience in Professional Services, Sales, or Customer Success roles within a SaaS or digital transformation environment. Proven track record of driving customer growth, engaging with services and influencing enterprise sales opportunities. Experience managing strategic enterprise accounts and navigating complex, multi-stakeholder organizations. Strong financial acumen forecasting, utilization, and P&L awareness. Excellent executive communication and negotiation skills, with the ability to influence at all levels. Technical fluency across SaaS, API-first platforms, integrations, and digital experience ecosystems. Ability to lead through influence in matrixed, global organizations. Experience representing a multi-disciplinary CX services portfolio (Professional Services, Learning Services, Support, or Partner services). Background in headless CMS, DXP, or content platform ecosystems. Experience shaping or scaling an Engagement Management or Delivery function in a high-growth SaaS company. Certifications in project or program management (PMP, Agile, Scrum Master). Experience mentoring or coaching cross-functional delivery teams. Collaborate cross-functionally with Sales, Product, Customer Success, and Partner teams to ensure cohesive customer engagement. Operate in a high-growth, customer-centric environment that values autonomy, ownership, and continuous improvement. Willingness to travel 2540% (region dependent). Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents. Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life Balance and You Time ! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days Company paid parental leave to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
Engagement Manager
As an Engagement Manager on Contentful's Professional Services team, you will partner with our most strategic enterprise customers to drive successful adoption and measurable business outcomes. While this role sits within Professional Services, it plays a cross-functional leadership role across the entire Customer Experience (CX) organization, representing all CX services including Professional Services, Learning Services, and Support offerings in collaboration with Sales and Customer Success. You will own the end-to-end engagement lifecycle, from pre-sales strategy and scoping through successful delivery and expansion. This role blends strategic account leadership, services sales accountability, and organizational influence, making it ideal for an experienced services leader ready to drive both customer and internal impact.
What To Expect
Business & Go-to-Market Leadership
- Partner with regional Sales and CX leadership to attach the full CX Services portfolio (Professional Services, Learning Services, Support) to strategic opportunities.
- Own and forecast CX Services pipeline and bookings across assigned enterprise accounts, ensuring accurate visibility and predictability.
- Engage early in sales cycles to shape value-based solutions aligned to customer outcomes and business drivers.
- Define and refine services offerings, pricing, and value articulation in partnership with Product, Sales, and GTM teams.
- Act as a champion for CX Services internally, helping scale services-led selling motions across Sales and Customer Success teams.
Strategic Account Leadership
Engagement & Delivery Oversight
What You Need To Be Successful
Required Experience & Skills
Preferred / Nice to Have
Working Environment & Expectations
What's In It For You?
This role will need to be conducted in a state in which we are currently registered to do business. Salary Range : $123,000 - $167,000
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Engagement Manager • New York, NY, US
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