Hotel Operations Manager

Job Description

Job Description

The Operations Manager's main responsibility is to assist the General Manager in overseeing the daily operations of the hotel, with a focus on Housekeeping, Front Desk, and Maintenance, while ensuring high levels of guest satisfaction. Responsibilities include helping to increase revenue, controlling expenses to achieve strong financial performance, training and developing team members, providing direction and support to ensure adherence to hotel policies, standards, procedures, and expectations, and managing labor and payroll. The Operations Manager must maintain frequent and detailed communication with Department Managers to ensure consistency across all shifts.

Must have previous hotel experience.

Compensation :

$73,000 - $78,000 yearly

Responsibilities :

• Assume the role and responsibilities of the GM in their absence; i.e., make decisions and take responsibility / accountability for the hotel (2nd in Command)
• Assist in the day-to-day operations of managing the hotel, consistent with company programs / standards / policies
• Effectively manage all expense areas while maintaining appropriate internal controls for cash and inventories
• Assist the GM in managing human resource matters with an effective and timely approach to performance management - train, develop, empower, coach, and counsel; timely communicate ongoing positive and constructive feedback
• Assist in meeting and / or exceeding targeted payroll standards (maintain and monitor an effective system for managing payroll)
• Ensure workforce scheduling and assignment of daily duties meet hotel needs while effectively controlling payroll
• Review timecards for those departments that you oversee
• Participate in fulfilling Nest reporting requirements and interface well with Nest staff
• Ensure all new employees receive a safety orientation and safety training prior to starting their hotel job duties. In the event of a vacant department manager position, either personally conduct the orientation and training for that department, or specifically delegate this responsibility to another manager
• Ensure the Safety Committee is formed and meeting monthly
• Role model for good communication between all departments and the front desk to better serve our guests
• Ensure the property is clean and well-maintained
• Monitor and maintain the Property Management System to ensure optimum performance
• May oversee the property accounting functions, including but not limited to : Accounts Payable and Receivable, house banks, audit, and petty cash

Qualifications : Leadership :

People Skills :

Communication Skills :

Problem-Solving & Analytical Skills :

Judgment & Discretion :

Organizational & Time Management Skills :

Attention to Detail :

Computer skills / Technology :

About Company

In the heart of Fishtown, an 18th-century former women’s asylum has taken on new life. Tucked away in the quiet crossroads of Susquehanna and Belgrade, Anna & Bel is just steps from everything Fishtown has to offer. Once a working-class neighborhood, Fishtown is now synonymous with the music, art, and culinary scenes. As a home and community pillar for generations, this beloved neighborhood spot is full of rich heritage and fascinating history.

Lark manages unique properties across 27 states and 2 countries. We bring to life incredible stories in hotels, restaurants, bars, and events. We support the on-property team with centralized departments, regional operations teams, and third-party partners to leverage the best-in-class technology and ideas applied to smaller assets.