Bellman and Valet Attendant

For over 85 years, the Deer Path Inn has set the standard for exceptional dining and hotel accommodations on Chicago’s North Shore. The historic hotel was styled after a 15th century English manor house, the inn’s thick oak beams and warm stucco walls have long been a landmark of hospitality and local charm in the Lake Forest community.

Now, having completed a true floor-to-ceiling renaissance, we have brought the finest 21st century amenities to our historic Lake Forest hotel, while preserving all the romantic character of its classic English architecture. We believe you’ll find the unique combination of new amenities and Old World charm and service nothing short of brilliant.

POSITION OBJECTIVE

The Bellman / Valet Attendant is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors will be responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

ESSENTIAL JOB FUNCTIONS

• Greet all guests upon arrival
• Open doors and assist guests / visitors entering and leaving property
• Assist arriving and departing guests with luggage to & from rooms promptly
• Assist guests in and out of transportation
• Maintain security of vehicles and vehicle keys
• Promote all hotel functions and facilities
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Assist departing guests to their transportation
• Communicate parking procedures to guests / visitors
• Maintain the cleanliness of the Valet Area
• Assist guest with general information
• Monitor and maintain safety, security, and cleanliness of parking areas / levels, and report any vehicles / safety hazards, unauthorized personnel, or potential security problems to the manager / supervisor
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Maintain knowledge of the community and area to assist guests with general information and local special events
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information
• Transport guest luggage to and from guest rooms and / or designated bell area
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Comply with quality assurance expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Polish and clean bell carts daily
• Check and secure guests’ luggage
• Other duties as assigned
• Perform other reasonable job duties as requested by Supervisors

EDUCATION / EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

MATHEMATICAL SKILLS

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES

Must provide the highest customer service to all guests. Ability to interact with guests using the Hospitality Standards set out by your General Manager.

PHYSICAL DEMANDS

Prerequisites

Notice

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Wage compensation is $9–$10 an hour, plus tips.