Customer Success Manager - Cisco

Job Opportunity At SHI International Corp.

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, you'll enjoy :

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive in our offices or yours.

Job Summary

The Cisco Customer Success Manager is responsible for retention and growth of SHI's Cisco Support Services & Software business. The Customer Success Manager will work closely with SHI sellers and build Cisco seller relationships as well as top customer relations inside the assigned coverage area. The Customer Success Manager will meet with customers each month, helping them with their Cisco environment and renewals, drive adoption, and ensuring a positive customer experience with SHI.

Role Description

Behaviors and Competencies

Skill Level Requirements

The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

In-depth understanding of Cisco's business model, architectural frameworks, support service portfolio with service levels, and buying programs. - Intermediate

Ability to articulate, sell, and quote Cisco support services, subscriptions, and buying programs - Intermediate

Other Requirements

Completed Bachelor's Degree or relevant work experience required

Ability to travel to SHI, Partner, and Customer Events

2+ years of experience in a technical, business, or sales role

1+ year experience in a Cisco dedicated sales support / subject matter expert position selling, quoting, and managing Cisco Support Services & Software contracts including Enterprise Agreements self-sufficiently for Customers & Account Executives

Proficient in creating quotes within Cisco's Commerce Workspace for Renewals (CCW-R) & EAMP portal

The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity M / F / Disability / Protected Veteran Status