Medical Assistant Supervisor

La Clinica del Pueblo

Job Description

Job Title: Medical Assistant Supervisor (MAS)

Department: Patient Services - Clinical Services

Supervisor: Director of Clinical Services

Location: Onsite in Washington, DC

Classification: Non-Exempt/Hourly

Synopsis: The Medical Assistant Supervisor (MAS) oversees the daily patient care activities and operational coordination performed by the Medical Assistant team. This role is responsible for supervising staff, assigning and monitoring workflow, training and mentoring Medical Assistants, and ensuring compliance with organizational policies and procedures. The MAS participates in the interview and hiring process, completes performance evaluations, supports ongoing staff development, and ensures high-quality clinical support services.

In addition to supervisory duties, the MAS serves as the primary point of support for Medical Assistants, may function on the clinic floor as needed, and contributes to customer service and quality improvement initiatives across the clinic.

Required Education and Experience
• High School Diploma or GED.
• Minimum five (5) years of experience as a Medical Assistant or Licensed Practical Nurse in a clinical setting.
• Minimum two (2) years of supervisory experience.
• Bilingual in Spanish and English.

Preferred Education and Experience
• Experience in a Federally Qualified Health Center (FQHC) or non-profit healthcare setting.
• Familiarity with Vaccines for Children (VFC) programs.
• Experience working with HIV-positive patients and underserved communities.
• Knowledge of insurance eligibility, prior authorizations, billing, coding, and Sliding Fee Scale policies.

Required Skills/Abilities/Certifications/Licenses
• Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN).
• CPR or Basic Life Support (BLS) certification.

Preferred Skills/Abilities/Certifications/Licenses
• Phlebotomy Certification.
• Experience in adult, geriatric, prenatal, and pediatric phlebotomy/venipuncture.
• Ability to train, mentor, and coach other Medical Assistants.

Primary Duties and Responsibilities

Administrative
• Oversee day-to-day workflow and task completion for Medical Assistant staff.
• Provide ongoing training and support, including reinforcement of policies, procedures, and workflow changes.
• Participate in quality improvement initiatives with a focus on operational sustainability.
• Complete administrative documentation, including timesheets, performance evaluations, and incident or corrective action reports.
• Act as a central resource and point of contact for MA scheduling, communication, and operational support.
• Other administrative duties as assigned.

Clinical
• Collaborate with the Nurse Manager and Center Manager to maintain vaccine and clinical supply inventory.
• Serve as a point of contact for VFC/317 programs.
• Ensure daily point-of-care (POC) testing is performed by manufacturer guidelines.
• Oversee functionality checks for clinical equipment; report and escalate non-functional equipment.
• Perform Medical Assistant duties as outlined in the MA job description when needed.
• Maintain all required clinical certifications (CMA, LPN, CPR/BLS).
• Other clinical duties as assigned.

Other Responsibilities
• Provide staffing coverage on the clinic floor when needed.
• Participate in staff meetings, planning committees, events, and process-improvement efforts.
• Support organizational initiatives related to patient experience, communication, equity, and service excellence.
• Perform other duties as assigned to support clinic operations.

Physical Requirements
• Prolonged periods of sitting at a desk, working on a computer, and handling a high volume of calls.
• Exposure to moderate noise levels in an office or clinic setting.
• Potential exposure to hazardous pathogens, requiring adherence to safety protocols.
• Ability to lift up to 25 pounds as needed.

Leadership & Supervisory Responsibilities
• Direct the daily activities of the Medical Assistant team, including workflow readiness, task assignment, and quality oversight.
• Delegate tasks appropriately based on workflow demands, scope, and staff competencies.
• Resolve staffing and coverage issues for scheduled and unscheduled absences.
• Provide leadership during onboarding and ongoing training, reinforcing clinical workflows and operational changes.
• Monitor performance, including timesheets, evaluations, improvement plans, and corrective actions (as applicable).
• Ensure timely completion of MA competencies and address identified deficiencies.
• Participate in recruiting, interviewing, selection, and onboarding of new MAs.
• Serve as a liaison with the CHO, Clinical Director's, Clinical Providers, Nurse Manager, Director of Patient Services, Center Management and other leadership regarding MA-related issues.
• Foster a culture of accountability, safety, professionalism, and continuous quality improvement.