Sr UX Content Strategist

This position is located at our Dublin, OH campus with hybrid flexibility.

Founded in 1999 and headquartered in Central Ohio, we are a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we are on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.

We are committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply even if your experience doesn't match every requirement.

About The Role

The UX Content Strategist will plan the content strategy for our solutions, including form of delivery, governing the usefulness and usability of content, ultimately driving the intended experience, behaviors and business goals we set to achieve. The UX Content Strategist will work closely with the product design and delivery teams to bring the vision of the solution to life.

What you'll do

• Collaborate with various teams including UX Design, Content Writing, Experience, Product Management, and Marketing to achieve organizational goals and objectives.
• Audit and assess current state content and ecosystems, identifying strengths, weaknesses, gaps, inconsistencies and opportunities.
• Inform and influence information architecture, site navigation and user experience for new applications, owning content-driven site narrative and experiences.
• Develop flexible and intelligent content structures and experiences including mapping keyword-based content structures.
• Using a mix of quantitative and qualitative data, implement strategies that are intended to deliver / achieve business goals.
• Work collaboratively with Marketing and UX team to create best practices protocol, content templates, and author content training manual.
• Create and maintain product taxonomies, metadata frameworks, page-level content types / models and content migration plans; manage an editorial calendar of future releases taking product, channels and stakeholders into consideration.
• Design and implement content creation and governance workflows and documentation.
• All other duties as assigned.

What you'll bring

What's In It For You

What You Should Know

Phone Screen >

Online Assessment(s) >

Interview(s) >

Offer >

Background Check.

Reasonable Accommodation : Should you require reasonable accommodation(s) to participate in the application / interview / selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

Recruiting Scams : Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking / direct / tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.

Quantum Health is an equal opportunity employer and welcomes applications from diverse candidates.

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