Senior Technical Support Engineer PL / SQL

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.

We are experiencing growth and are seeking energetic, enthusiastic, smart, talented, people-oriented professional to join our Global Product Support team and work within a group of technical support engineers who are focused on helping customers be successful adopting and using Inspyrus software.

JOB DESCRIPTION

• Providing quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
• Triage, troubleshoot and resolve problems reported by customers
• Debug and test SQL queries that integrate with external data sources
• Respond to and resolve alerts received from our monitoring tool in a timely manner
• Have professional written and verbal interactions with customers detailing out solutions to their needs
• Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues when necessary
• Create knowledge-based articles and documentation to help other support team members and customers help themselves
• Work with our services, development and product management teams to help communicate customer needs and urgency

DESIRED SKILLS AND EXPERTISE

The successful applicant will possess the following requirements (items are required unless noted otherwise) :

REQUIRED EXPERIENCE

Preferred Experience

QUALIFICATIONS

Will have to work a rotating on call schedule Thurs afternoon- Sunday afternoon as part of the team.

This is a US based role only.