Customer Experience Agent

Job Description

About Us

We are a fast-growing, customer-focused automotive service provider with multiple locations. We pride ourselves on delivering top-tier service, honest communication, and efficient automotive care. We're looking for a dependable and personable Call Center Representative to be the first point of contact for our customers.

Job Summary

The Call Center Representative plays a crucial role in our customer experience. You’ll handle inbound and outbound calls, schedule appointments, follow up on services, and assist with customer inquiries. Strong phone skills are a must, your ability to turn inquiries into booked appointments directly drives business success.

Key Responsibilities :

• Answer incoming calls in a friendly, helpful manner.
• Use professional communication to convert inquiries into shop visits.
• Schedule service appointments for multiple locations.
• Confirm, reschedule, and follow up on appointments.
• Handle customer concerns and escalate issues as needed.
• Communicate service updates clearly and accurately.
• Input customer information into our system with accuracy.
• Make outbound calls for service reminders and promotional offers.
• Collaborate with service advisors and managers to ensure smooth workflow.

Qualifications :

Must have excellent phone communication skills with the ability to build rapport quickly.

Proven ability to drive inbound quiries into confirmed appointments.

Previous customer service or call center experience preferred (automotive experience is a plus).

Strong multitasking and organizational skills in a fast-paced environment.

Tech-savvy; experience with CRM or shop management systems a plus.

High school diploma or equivalent.

Bilingual (English / Spanish) is a plus.

What We Offer :

Competitive hourly pay + performance bonuses.

Health, dental, and vision insurance options.

Paid time off and holidays.

Growth opportunities and advancement.

Positive team environment and training provided.

If you're confident on the phone and driven to help customers take action, we want you on our team.

Apply today to be part of a growing automotive group where your skills make a difference!

Job Type : Full-time

Pay : $14.00 - $16.50 per hour

Expected hours : 50 per week

Benefits :

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift : Day shift

Work Location : In person