Service Desk Technician

A company is looking for a Service Desk Technician I.

Key Responsibilities

Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions

Provides timely resolution of problems or escalates issues on behalf of the customer to ensure satisfaction

Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support

Required Qualifications

Associates degree preferred, or technical training

1-2 years related experience

Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools

Experience with multi-platform Windows operating systems

Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) preferred