Director, Project Management Commercial Onboarding

The Opportunity

Hyatt seeks an enthusiastic Director to join our Openings & Conversions Commercial Onboarding team. In this role, you will be collaborating closely with the broader Openings and Conversions and Ramp Strategy teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

·Annual allotment of free hotel stays at Hyatt hotels globally

·Flexible work schedule

·Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

·A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

·Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director, Project Management Commercial Onboarding leads the coordination, activation, and risk management of commercial workstreams for hotel openings, conversions, integrations, operator transitions, and de-flags across Hyatt’s global portfolio.

This role serves as the commercial lead and primary point of contact for assigned projects, ensuring that all commercial disciplines—Revenue Management, Sales, Marketing, Loyalty, Digital, Distribution, Training, and Technology—are integrated and aligned from pre-opening through post-opening care and ramp-up.

This position is execution and project management focused, managing detailed project plans, timelines, and task trackers for all assigned openings and conversions. The ideal candidate is highly organized, deadline-driven, and thrives in a fast-paced, cross-functional environment.

This position works with our full portfolio of brands (Classics, Essentials, Luxury, Lifestyle, Inclusive) and various types of projects (opening, conversion, integration).

1. Commercial Project Management for Openings, Conversions & Integrations

•Lead the commercial integration planning and execution for new hotel openings, brand transitions, portfolio integrations, and conversions.

•Manage and monitor project milestones, commercial readiness, and team accountability across all functional areas.

•Facilitate alignment and visibility across all relevant stakeholders, including commercial, development, operations, and finance.

•Maintain accurate documentation, project reporting, and dashboards for leadership visibility.

2. Risk Identification, Escalation & Resolution

•Proactively identify risks to successful commercial launch, integration, or conversion—including delays, resource gaps, data integrity issues, or readiness misalignment.

•Escalate risks to the appropriate leaders with a view toward visibility, prioritization, and cross-functional resolution.

•Work with internal teams and external operators to remove blockers and ensure continuity in project execution.

3. Cross-Functional Integration & Stakeholder Engagement

•Act as the commercial integration lead, coordinating with functional experts from Revenue, Sales, Marketing, Loyalty, Digital, Training, and Technology.

•Partner with non-commercial stakeholders (e.g., Development, Legal, Finance, Operations) to ensure commercial work is synchronized with enterprise-wide opening/transition timelines.

•Engage directly with Franchise Operators and Owner groups to ensure understanding of and adherence to commercial onboarding requirements.

4. Ramp Strategy Coordination

•Monitor ramp KPIs (e.g., RevPAR Index, channel mix, group contribution) and flag early performance risks or gaps in execution.

•Coordinate pre-opening or pre-conversion intake and timeline with Regional Ramp Strategists, who are accountable for ramp performance strategies across Revenue, Sales, and Marketing.

5. De-flags & Operator Transitions

•Lead the commercial coordination for hotel de-flags and operator transitions, ensuring effective offboarding/onboarding of systems, contracts, tools, and resources.

•Work with internal teams and third-party operators to manage commercial shutdowns, replacements, and brand alignment where applicable.

•Ensure continuity of commercial data, guest communications, and key stakeholder updates throughout the transition period.

6. Process Improvement & Knowledge Sharing

•Identify gaps and inefficiencies in the commercial openings and conversions process.

•Contribute to toolkits, standard operating procedures, training content, and playbooks to promote global consistency and efficiency.

•Share best practices and conduct lessons-learned reviews across project cycles.

Experience Required:

•8–10 years of experience in commercial operations (revenue/distribution/sales/marketing), project management, or hotel openings in a global hospitality or multi-brand environment

•Experience supporting or leading commercial integration for new builds, conversions, de-flags, or operator transitions.

•Strong organizational, communication, and multitasking skills with the ability to manage multiple projects simultaneously.

•Proven ability to collaborate cross-functionally and influence without direct authority.

•Detail-oriented with a strong sense of ownership and accountability.

•PM certification or formal project management training preferred but not required.

Experience Preferred:

•Bachelor's degree in Business, Hospitality, or related field required; MBA or advanced degree preferred.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.