IT Service Manager

The IT Manager is responsible for hands-on management and maintenance of an effective, secure, and reliable information technology environment for the University. This position oversees the IT infrastructure, Helpdesk operations, and classroom audio-visual (AV) technologies and serves as the operational and strategic liaison between the University and OculusIT.

The IT Manager supervises technical staff, oversees daily IT operations, manages the department budget, and supports the strategic planning process in collaboration with university leadership and OculusIT leadership.

This position acts as the onsite technical lead and primary point of coordination for all IT matters—including infrastructure, helpdesk services, AV support, cybersecurity, projects, and vendor management.

ESSENTIAL DUTIES & RESPONSIBILITIES :

Infrastructure & Systems Management

• Maintain and enhance IT infrastructure, including networking, wired and wireless systems, servers, virtualization, storage, backups, security systems, data center operations, and monitoring—aligned with OculusIT Global Teams (NOC / SOC).
• Install, maintain, operate, and troubleshoot network equipment such as routers, switches, wireless access points, VPNs, and firewalls.
• Manage telephone / VoIP systems, call flows, and voicemail routing.
• Ensure secure and reliable network and systems operations following ITIL best practices.
• Keep documentation, diagrams, asset inventories, and lifecycle plans up to date for all IT infrastructure.

Helpdesk & End-User Services

Audio-Visual (AV) Support & Classroom Technology

Project Management, Strategy & Leadership

Cybersecurity & Compliance

Administrative & Other Duties

SUPERVISORY RESPONSIBILITIES

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

CERTIFICATIONS

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle orr feel. The employee is frequently required to reach with hands and arms and to talk or hear. The employee must frequently lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds. Specific vision

abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet but experiences frequent interruptions. The position must respond to IT emergencies in a prompt manner regardless of the time of the day.