Desktop Support Specialist (TEMP Up to 90 Days)

Description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE : BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the "bank"). Banc of California is one of the nation's premier relationship-based business banks focused on providing banking and treasury management services to small, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services, with full-service branches throughout California and Denver, Colorado, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people, and we take pride in fostering an environment where everyone can reach their full potential. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values - Entrepreneurialism, Operational Excellence, and Superior Analytics - empower us in creating a dynamic and inclusive workplace. We are committed to supporting your growth and well-being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

THE OPPORTUNITY

The Service Desk Support Specialist is responsible for providing technical support to users of the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary. The Service Desk Support Specialist ensures the company's systems are operating in a secure and stable manner as directed. The Service Desk Support Specialist performs all duties in accordance with the company's policies and procedures and all U.S. state and federal laws and regulations wherein the company operates.

HOW YOU'LL MAKE A DIFFERENCE

Fields incoming technical incident requests via phone, email, chat, and ticket, resolving upon first contact with the user or escalating to the appropriate group according to established incident management procedures.

Provides direct support to users for the company's networks, software, and computer systems.

Provides step-by-step technical instruction and support.

Troubleshoots and resolves problems within privileged authority and in cooperation with other IT groups.

Accurately logs issues into the company's ticketing software to ensure events are properly reported and resolved within established service level guidelines.

Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with users and / or staff involved.

Assists in deploying hardware and software updates and other patch management directives.

Documents procedures, how-to's, and common solutions as articles to be included into a knowledgebase system used by IT staff as well as end users.

Assists in special projects and tasks of a diverse nature for the department under the direction of the Chief Information Officer.

Participates in Critical Incident Management and Problem Management activities as needed.

Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

Follows policies and procedures; completes tasks correctly and on time; supports the company's goals and values.

Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one's own actions and conduct.

Performs other duties and projects as assigned.

WHAT YOU'LL BRING

Associates degree (AA) or equivalent is preferred.

A minimum of 2 years of related experience and / or training. Work related experience should consist of a technical background in information resources, technology, products, or services.

3+ years of providing a strong level of customer service in a high-performance environment.

2+ years of experience working as an IT helpdesk Tier 1 or higher technician.

Experience working in a federally regulated financial institution a plus.

CompTIA A+ certified or similar a plus.

Basic experience, knowledge, and training in Information Technology department operations, voice and data communications, troubleshooting techniques, software and hardware support, and network administrative programs and resources.

Must be positive, friendly, patient, flexible, teachable, and organized as well as possess exceptional oral, written, and interpersonal skills.

Advanced skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to : Word, Excel, PowerPoint, and Outlook.

Upon hire, has the ability to continually demonstrate knowledge of, adherence to, monitoring, and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following : Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal), and Community Reinvestment Act (CRA).

Position requires the employee to report to work at the corporate office five days a week.

HOW WE'LL SUPPORT YOU

Financial Security : You will be eligible to participate in a 401k plan in which the Bank will match 100% of the first 4% of your contributions, which is immediately vested.

Health & Well-Being : We offer comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA).

Building & Supporting Your Family : Banc of California partners with providers that offeradoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family.

Paid Time Away : Eligible team members receive paid vacation days, holidays, and volunteer time off.

Career Growth Opportunities : To support career growth of our team members, we offer tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more.

SALARY RANGE

The full-time base salary range for this position is $45,760.00-$52,000.00 a year. The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights () notice from the Department of Labor.

Equal Opportunity Employer

PacWest Bancorp and its affiliates are fully committed to the principles of equal opportunity and diversity. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion / creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity / expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.