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Program Manager

Program Manager

Aya HealthcareMacon, GA, US
3 days ago
Job type
  • Full-time
Job description

Home Infusion Biologic Program Manager

Job Category : Managers / Supervisors

Posting Details

Full-Time

Locations : Macon, GA 31210, USA +1 more locations

Job Details

Description

Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service always delivering a warm and attentive health care experience that boosts patients' state-of-mind, improves their health, and quality of life.

At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

About the Role :

The Home Infusion Biologic Program Manager serves under the direction of the Home Infusion Clinical Director and is responsible for the daily operations and coordination of care for in-home chronic infusion therapy patients across multiple states. The management sphere of control may include staff as assigned as well as contracted agencies ensuring the delivery of quality services and patient care.

Schedule : Monday Friday; 8 : 00 AM 5 : 00 PM, Saturdays as needed.

Service Areas : Macon, GA, Eastman GA. May also service locations in NC, SC, AL, FL, and VA.

Minimum Qualifications :

  • Graduate from an accredited school of nursing.
  • Active Registered Nurse license in the state(s) of practice.
  • 5 years of nursing experience, 2 years of home infusion care management experience of acute and / or chronically ill patients, 1 year or more of charge nurse or other nurse leadership experience.
  • BLS or obtain upon hire.
  • Proficient at partner programs (i.e. : MS Outlook, Word, Excel).
  • Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
  • Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

Essential Functions :

  • Provides direct management and leadership to assigned staff and contracted agency resources ensuring that quality and efficient patient care services are delivered in accordance with physician orders, company policies, scope of practice, and in accordance with all applicable contractual obligations.
  • Works closely with the home infusion leadership team, pharmacy, procurement, and Patient Services to develop the framework to operationalize the chronic infusion program across the Palmetto Infusion multi-state footprint.
  • Ensures safe, quality patient care while meeting departmental operational objectives.
  • Demonstrates knowledge of the organizations policies related to work standards and patient management.
  • Promotes the effectiveness of patient care coordination services and ensures departmental efficiencies through the appropriate allocation of departmental and agency resources (i.e., scheduling, workload assignment, productivity review).
  • Ensures timely and accurate documentation of patient services.
  • Works closely with subcontract agencies to manage costs, review invoices, and approve invoices for payment.
  • Serves as a clinical and professional resource to all assigned staff and contracted agencies providing problem resolution as required.
  • Serves in a staff development / mentor role.
  • Supports Palmetto Infusions corporate vision and operational objectives and reinforces performance expectations to assigned staff.
  • Participates in the review of performance measures to ensure effective, efficient, and best practice protocols are utilized.

    • About the Benefits :

  • Competitive Compensation
  • Comprehensive Medical Insurance
  • Dental and Vision Insurance
  • Company Life Insurance
  • Voluntary Life and Disability Insurance
  • Additional Voluntary Supplemental Plans
  • Flexible Spending Account (Medical and Dependent Care)
  • Health Savings Account
  • 401K Retirement Plan
  • Employee Assistance Program (EAP)
  • Employee Discounts
  • Ramsey SmartDollar Program
  • Referral Program
  • Tuition Assistance
  • Paid Time Off
  • 8 Paid Company Holidays

    • Patient Advocacy Statement :

    At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.

    Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" a standard of excellence that defines us and enriches the lives of those we serve.

    Physical Demands :

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

    • Other :

    All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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    Program Manager • Macon, GA, US