Utility Billing Supervisor

Utility Billing Supervisor

Apply by November 21, 2025 for first consideration.

This position plans, organizes, and manages the activities related to the Finance Department's utility billing division, including supervising the division's employees, and providing technical and customer service support for daily operations, accurate billing and maintenance of utility billing records.

This is a supervisory position whose work performed requires the application of professional knowledge and expertise as well as established guidelines and alternatives to determine facts, analyze problems and make decisions. Incumbents operate independently and make decisions without immediate review and select appropriate methods to accomplish project assignments.

Examples Of Job Duties

Other duties may be assigned as needed.

• Supervises utility billing staff, including reviewing and approving timesheets; participates in the hiring process for new employees and promotional positions; provides appropriate training; prepares and issues probationary and annual evaluations, provides feedback on areas of deficiency, applies corrective action, leads goal setting, and completes routine check-ins with employees. Administers ongoing performance management. May recommend and issue appropriate level of discipline when warranted (e.g. coaching, verbal warning, written warning). May hold Step I grievance meeting focused on resolution.
• Develops and manages customer service support needs including technology advances.
• Provides customer support for daily operations, including resolving customer billing inquiries and problems, calculating and preparing billing adjustments, and providing back-up support to utility billing staff.
• Oversees and monitors utility billing to provide consistent application of rate ordinances, municipal code and billing procedures.
• Performs special analyses to identify billing exceptions and accounts aging reports.
• Coordinates activities and operations with other utilities personnel and supervisors regarding issues affecting the services provided and billed to the customers.
• Oversees and ensures the proper functioning of the utility billing system and contracted vendors who collect and process payments.
• Develops short- and long-range plans for the division, including assisting with developing and implementing new or revised accounting systems, guidelines and procedures.
• Assists in developing and managing the division's budget.

Qualifications

A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.

Experience : Five (5) years progressively responsible experience in utility billing, municipal accounting, or other similarly related setting, with two years of lead or supervisory experience.

Education and Training : Bachelor's degree in finance, accounting, business administration, public administration or related field required.

Licenses or Certificates : Must possess, or have the ability to possess within one month of hire date, a Washington State Driver's license. Must possess, or have the ability to possess within six months of hire date, first aid and CPR certifications. Must be bondable.

Work Environment

The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds; occasionally lift and / or move 10 to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This position works in an office, and the noise level in the work environment is usually low to moderate. This position works a regular schedule; however, incumbents may be called in to work in emergency situations.