The Permit Technician performs administrative, clerical and technical office work in support of the Department of Inspection. Provides information related to building permit requirements, codes, and inspection procedures to contractors, design professionals, and the public; processes building permit applications and issues building permits.
Duties
Receive applications and issue various types of permits for the Department of Inspection
- Provide front-counter service to building contractors and the general public.
- Explain process to applicants and assist with completion of application. Answer all applicable questions
- Review application and submitted plans for completeness and accuracy
- Route application to appropriate department and staff person for review
- Issue permits that do not require significant review (over-the-counter permits)
Process permits and verify licensing
Explain requirements for licensing and assist contractors and business owners with completion of licensing application form. Answer all applicable questionsVerify the appropriate staff has approved licenseWork with other City staff and State agencies to ensure that businesses are licensed as required by lawMaintain records and files on all contractor licensesSchedule inspections and appointments
Respond to customer requests for inspections by telephone and in personInquire about the customer's specific needs to ensure appropriate service is provided in a manner consistent with efficient use of Inspector's timeAssist in developing Inspectors' Daily Schedule using computer-based systemPerform data entry of permits, licenses, and inspection results. Process monthly activity reports summarizing permit and inspection activity Collect fees and issue receipts for permits and licenses
Assign finance revenue code to all funds receivedBalance cash receipts daily and prepare deposit to financeReceive, document and route complaints for nuisance abatement, zoning, property maintenance, and minimum housing matters
Explain process to complainants and assist with submittal of complaintsComposes and prepares various correspondences.Coordinates documentation and legal notifications with third partiesProcess inspector reports and assist with follow-up for non-compliancePrepare reports summarizing monthly activity, violation trends, heat maps and other analytics.Qualifications
Minimum Associates Degree or equivalent work experienceTwo years general office experience, which includes providing customer service both on the phone and in personComputer experience, including data entry with Microsoft Office applications and database entryAbility to communicate clearly, both verbally and in writingPrevious experience in working with customer service issues and resolving problems or complaintsDesired Qualifications
ICC Permit Technician CertificationKnowledge of City and State regulations related to building, housing, zoning, and licensing,Demonstrated familiarity with permitting and Microsoft Office softwareAdditional education in related field
