Technical Service Representative

Technical Service Representative

OBIX

Overview of the Role

OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team. In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems. This position reports to the Director of Customer Service, Jim Spoden.

Responsibilities

• Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
• Collaborate with clients to understand their technical requirements, constraints, and objectives.
• Perform remote diagnostics and monitor the technical status of installations as needed.
• Develop and maintain technical documentation, including user manuals and training materials.
• Act as a subject matter expert for the software solution.

What We Can Offer

Requirements

What Would Make You Stand Out

Perks of Working at Harris

About Us

OBIX, a business unit of Clinical Computer Systems, Inc. (CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals. Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs). Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows. OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care. As part of Harris Computer's healthcare vertical, OBIX remains dedicated to supporting obstetric professionals in delivering optimal outcomes for mothers and babies.