Front of House Shift Leader

Job Description

Job Description

O'Charley's Restaurant + Bar is known for offering good food, good times and some of the most awesome job opportunities around.

That's because working at O'Charley's puts you in the company of friends and professionals who genuinely enjoy working with one another. In fact, O'Charley's is recognized as best in class by People Report and Chain Leader magazine for our team member referral program.

Do you have a Passion to Serve and love to have fun while you work?

Full Time & Part Time Opportunities Available For :

Front of House Shift Leader

POSITION SUMMARY :

The Shift Leader is responsible for assisting the management team in executing a solid restaurant operation. Ensures that each team member provides a quality experience for every guest. FOH team members should be guest-focused in their response to all guest needs. Guides the flow of business by maintaining the pace of the team members while visiting guests to ensure great guest service, food, and drink quality.

PRIMARY RESPONSIBILITIES – Including, but not limited to :

• Assist with the management of the restaurant in the absence of management, in accordance with the Company’s goals, policies and procedures, and in support of the management team.
• Provide aid to the management team with planning, directing, evaluating, and directing the work of the training and hourly team members, as well as handling complaints and performance management, complete rotation charts.
• Build relationships with our guests by introducing yourself; follow-up with guests on the quality of the dining experience and resolve any issues.
• Create the “environment” by bringing energy to and setting the pace of the shift.
• Interact with FOH team members to ensure they have everything they need to provide “Best of Class” service.
• Monitor the quality of food and ticket times in the kitchen – alley position.
• Follow-up on standards for all bar ingredients and ensure drinks are prepared with excellent quality and the guests receive their drink within 3 minutes of ordering.
• Deliver planned, quality pre-meals with educational content.
• Awareness of restaurant goals – previous year, this year, relative trends :

o Sales – Check Average

o Liquor Sales

o Cash handling – making change, server cash outs.

o POS functions – hourly and basic management functions.

o Encourage overall shift productivity by setting the pace in the dining room and bar.

o Use of labor card to monitor team member in / out times in line with TLC goals.

POSITION QUALIFICATIONS :

High school diploma or general education degree (GED).

SKILLS & SPECIFICATIONS :

Experience / Training :

Required :

We offer flexible work schedules, a great work environment, excellent opportunities for advancement along with the following benefits :

OUR TEAM BRINGS A LOT TO THE TABLE!

O'Charley's Restaurant + Bar is an equal opportunity / e-verify employer.

Ocharleys is a full service, casual dining restaurant chain with team member opportunities available throughout the US. At ocharley we offer great full time and part time restaurant front of house jobs for carside / carry out team members who will work with the service and management team to ensure proper take out orders.