Customer Service RepresentativeSedlak & Associates LLC • Wildwood, MO, US
Customer Service Representative
Sedlak & Associates LLC • Wildwood, MO, US
28 days ago
Job type
- Full-time
Job descriptionCompetitive hourly pay rate plus commission and / or bonuses Paid training Paid Time Off Deliver outstanding customer service by assisting clients with policy questions, billing, and claims. Proactively identify customer needs and offer solutions through cross-selling insurance products. Support agency operations with accuracy and professionalism. Build trust and rapport with every interaction. Provides personalized, professional customer service experiences by building trust, developing strong customer relationships, and identifying opportunities to offer additional products that meet customer needs. Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures, while proactively recommending solutions and cross-selling appropriate insurance products. Drives customer satisfaction by following J.D. Powers best practices : Personal Insurance Review, rate revision notification, and claims process, and by presenting relevant coverage options during customer interactions. Processes changes to existing accounts and policies, ensuring accuracy and looking for opportunities to enhance coverage through additional products. Serves as a liaison on behalf of the customer between the agency and various business partners, advocating for customer needs and introducing new products and services. Assists customers with claims by directing them to the appropriate Claims Department contacts and resources, following up to ensure customer needs are addressed, and discussing coverage enhancements where appropriate. Schedules appointments with existing or prospective customers for agency employees, including opportunities for insurance reviews and product consultations. Actively identifies customer needs and recommends appropriate insurance solutions, including auto, home, life, and specialty products. Participates in outbound call campaigns to generate new business, follow up on leads, and promote agency products and services. Achieves individual and agency sales goals by cross-selling and upselling products to existing and prospective customers. Maintains knowledge of agency products, promotions, and marketing initiatives to effectively present options to customers. Demonstrated customer service experience, with a passion for helping others and building relationships. Effective communication skills, including the ability to actively listen, explain products clearly, and engage customers in meaningful conversations. Experience with PC software applications (Microsoft Office Suite, Internet Explorer, and other web-based tools). Solid knowledge and understanding of basic mathematical skills for quoting, billing, and policy calculations. Proven ability to identify customer needs and recommend appropriate insurance solutions. Comfortable working in a fast-paced environment with changing priorities. Strong organizational skills and attention to detail. Previous sales experience or a willingness to learn sales techniques is a plus
Job Description
Job Description
Benefits :
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Benefits / Perks
Job Summary
Are you passionate about helping others and building lasting relationships? Were looking for a friendly, motivated Customer Service Representative to join our agency team!
In this role, youll :
If you thrive in a fast-paced environment and enjoy making a difference, we want to hear from you!
Apply today and help our customers protect what matters mostwhile growing your career with us.
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Customer Service Representative • Wildwood, MO, US
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