Resident Technology Specialist

Job Description

Job Description

Train residents one-on-one on how to use their personal and 2Life devices and troubleshoot their devices at a basic level. The Specialist will work in person on 2Life campuses in Brighton, MA and Waltham, MA.

ESSENTIAL JOB FUNCTIONS

Assist residents with their personal and 2Life-owned electronic devices such as Chromebooks, laptops, desktops, tablets, smartphones, and Fitbits

Provide technical support and assistance to residents in :

using devices

performing various tasks on these devices

connecting devices to the internet

troubleshooting devices at a basic level

configuring new devices

Document services and resident attendance and requests

Maintain standards of resident confidentiality in all work

Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Fluent in English; Knowledge of Russian preferred

Extensive knowledge of Windows Operating System and MS Office Suite

Working knowledge of Google Workspace

Knowledge of relevant internet platforms, including Zoom, What’s App, Facebook, YouTube,

Google, and email

Knowledge of pertinent hardware including, but not limited to, laptops, desktops, tablets,smartphones, and printers

Excellent communication skills

Must have patience and creativity in working with older adult learners

The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required.

We desire to build and cultivate an environment that brings together an exceptional workforce with unique experiences, backgrounds, talents, and perspectives.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.