Program Manager (San Francisco)

Program Manager

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing, homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.

The Barber Shop Program Manager will oversee the daily operations and performance of The Shop, a culturally affirming health intervention program that primarily serves older (age 50+) Black / African American men to reduce harmful behaviors and prevent overdose fatalities, achieve positive health outcomes and reduce health disparities, and overcome other barriers and challenges that impede stabilization. This position ensures, maintains, and fulfills the contract requirements, deliverables for funding, and contracts associated with The Shop.

The Program Manager will provide leadership and direction for GLIDE's clients and staff in the following areas : 1) develop and implement integrated programming to increase and maintain full levels of accessibility and enhanced client utilization, 2) implement rigorous outreach activities to engage community stakeholders it relates to service augmentation to support clients' needs, 3) collaborate with other GLIDE programs to coordinate care and optimize client utilization of GLIDE support services where available programming that is culturally and linguistically responsive, reflective, and trauma-informed.

The Program Manager must be willing and able to periodically work non-traditional hours (early evenings, holidays, and weekends).

Essential Duties & Responsibilities :

• Oversee the teams' daily operations and supervision; management of the team includes staff scheduling and coverage, program planning and development, maintaining required and necessary certifications and updated trainings, meeting contracts / funding deliverables, budget monitoring, data quality assurance, and effective and responsive direct services for the community.
• Provide staff with consistent supervision, coaching and development support to maintain consistent and quality standards of care for clients and to maintain strong team communication and morale
• Oversee departmental budget, utilize internal (Adaptive, Concur, etc.) accounting and budgeting tools to submit accurate and timely invoices, monitor costs incurred, and ensure project spend-down (monthly) in collaboration with Supervisor and Finance.
• Collaborate with Program Leadership to identify, develop, and implement processes and best practices that support the integration and coordination of service provision interdepartmentally for greater reach and impact.
• Develop and maintain up-to-date Standards of Operations Policy and Procedures (SOP) to guide general operations, and process / administrative services for rental assistance and housing funds, and eligibility and process / administrative processes for critical external partnerships.
• Oversee and / or directly conduct appropriate quality assurance activities relating to data entry, resource disbursement, client case files, contractual requirements, staff productivity, and adherence to internal policies and procedures.
• Develop and nurture community partnerships with external agencies that support, augment, and / or complement services (e.g. referral systems, coordinated services, satellite service provision).
• Collaborate with Fund Development to prospect new funding opportunities and / or in-kind donation partners, maintain reporting requirements for current funding, and engage in associated fundraising activities such as visits and audits.
• Collaborate with the Compliance and Impact Unit to develop and maintain accurate and timely data collection, including documentation of client demographics and service interventions in electronic and hardcopy case files; data entry and reporting in all relevant databases, lead program evaluation efforts to determine levels of satisfaction with program activities and its outcomes and impact.
• Lead and / or attend internal meetings such as staff supervision, team meetings, program management meetings; in addition to representing GLIDE in community meetings such as contract monitoring meetings and project meetings; and participate in professional development opportunities.

Qualifications :

Education & Experience :

Work Environment :

Physical Requirements :

$80,000 - $85,000 a year

This is a full-time (40 hours / week) exempt role.