Customer Success Associate

Job Description

Job Description

Customer Success Associate

Baystate Interpreters is seeking a dynamic and motivated Customer Success Associate to join our growing team. In this pivotal role, you will play a key part in promoting and growing our suite of language services, which includes interpretation and translation services across a variety of sectors.

Your ability to build strong relationships, understand client needs, and offer tailored solutions will be essential to driving sales growth and ensuring client satisfaction. If you have a passion for sales and a knack for communication, we’d love to hear from you!

About Us

Located in Gardner, MA , Baystate Interpreters, Inc. provides exceptional language services in over 350 languages . Our mission is to bridge language gaps and facilitate better communication within diverse communities.

Key Responsibilities :

• Serve as the primary contact for client inquiries via phone, email, or internal systems
• Coordinate technical support issues for interpreters and help resolve software or access problems
• Maintain accurate records of client and interpreter interactions in internal databases
• Communicate clearly and professionally with clients and interpreters to ensure service satisfaction
• Collaborate with the operations team to improve overall service efficiency
• Respond promptly to client concerns and work to resolve issues in a timely and professional manner
• Gather and share client feedback to support service improvements and quality assurance efforts
• Assist in onboarding and training new clients as needed

Requirements

Qualifications :

Benefits

Why Join Baystate Interpreters?