Guest Services Representative/Holiday Inn Colorado Springs, COHoliday Inn Colorado Springs CO • Colorado Springs, CO, US
No longer accepting applications
Guest Services Representative / Holiday Inn Colorado Springs, CO
Holiday Inn Colorado Springs CO • Colorado Springs, CO, US
3 days ago
Job type
- Full-time
Job descriptionAssist guests with luggage upon their arrival to and departure from the hotel Use the guests’ names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests’ with laundry / dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical / developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures : Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests’ room numbers. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and / or holidays Salary $17-$19.50 based on experience Team Driven and Values Based Culture Medical / Dental / Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities / Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program
Job Description
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Holiday Inn in Colorado Springs, Colorado.
Job Purpose :
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations
- Be friendly, thorough, accurate and efficient in performing Check-ins
- Be friendly, thorough, accurate and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Qualifications and Requirements :
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following :
environmental systems.
listening and hearing ability and visual acuity.
Other :
Amazing Benefits At A Glance :
Create a job alert for this search
Guest Service • Colorado Springs, CO, US
Related jobs
The Guest Relations Associate provides high level customer service support to patients, family members, and visitors while performing the tasks of checking in and health screening all visitors to C...Show more
As a key member of the RPM team, the Front Desk Attendant will provide exceptional customer service and foster meaningful relationships to create a welcoming environment at RPM.This role involves o...Show more
LOOKING FOR SOME EXTRA $$$ FOR THE HOLIDAYS?.JOIN OUR SEASONAL SERVER TEAM!.This is a seasonal position that runs from now until January 4th 2026.
ROADHOUSE CINEMAS & RAILYARD.FREE MOVIES, POPCO...Show more
Position Purpose & Summary.The front desk agent will assist guests and members with all queries via email and phone, guest arrivals and departures.
make reservations, cancellations and answer q...Show more
Host – Triple B (Bourbon, Brews & Burgers).Triple B is hiring friendly, energetic Hosts to welcome and seat guests, manage the seating flow, and create a great first impression.This part-time, fron...Show more
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable.
Fairfield Inn & Suites, Colorado Springs North / Air Force Academy,...Show more Responsible for maintaining exceptional service standards, room presentation and guest satisfaction.They help with handling, storing and maintaining equipment and supplies to prevent loss and damag...Show more 
The Academy Hotel, Colorado Springs is a family owned and.We're looking for an experienced.Weekends, first and / or second shift as needed.
Job Description | Responsibilities | Duties : .General and...Show more
Join for the Fun, Stay for the Career!.If you are looking for a great place to work, have fun, and make money mate, click to apply.
Come join the Outback family as a Host / Server Assistant, where you...Show more
Host Home Provider – Douglas County / Castle Rock, CO Support Inc.We have an excellent reputation for providing the highest level of care and support for our clients and our host home providers.Show more
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team.You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ...Show more LOOKING FOR SOME EXTRA $$$ FOR THE HOLIDAYS?.JOIN OUR SEASONAL SERVER TEAM!.This is a seasonal position that runs from now until January 4th 2026.
ROADHOUSE CINEMAS & RAILYARD.FREE MOVIES, POPCO...Show more 
Part time breakfast attendant needed.Ensures side work is complete prior to meal service and prior to leaving for the day.
Prepares deli items, salad bar, and other items as designated by supervisor...Show more
This Jason's Deli Franchise does not use Online applications.This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jason's Deli Corporate.This mean...Show more
Experienced Class A Drivers Needed!.Must have Class A CDL License, 21 or older.Must live within 50 miles of Pueblo, CO.Show more
Do you have exceptional customer service skills? Colorado Mountain Brewery is now hiring for our Peak Season employees!.Come be part of our outgoing, supportive team.
We offer, competitive pay, trai...Show more
UC HEALTH MEMORIAL HOSPITAL CENTRAL - 43550001.Varying shifts, days / hours, and rotating weekends.More details will be provided during the interview process.
Working with Sodexo is more than a job; i...Show more Host Home Provider – El Paso, CO Support Inc.We have an excellent reputation for providing the highest level of care and support for our clients and our host home providers.Show more
Guest Relations Associate Flex
Children's Hospital Colorado • Colorado Springs, CO, United States
Full-time
Last updated: 4 days ago • Promoted
Front Desk Attendant - Crystal Valley Ranch
Recreation Program Management LLC • Castle Rock, CO, US
Full-time
Last updated: 30+ days ago • Promoted
Seasonal Server
Roadhouse Cinemas • Colorado Springs, CO, US
Temporary
Last updated: 12 days ago • Promoted
Front Desk Agent
Garden of the Gods Resort and Club • Colorado Springs, CO, US
Full-time
Last updated: 30+ days ago • Promoted
Host
Restaurants of America • Parker, Colorado, United States, 80134
Part-time
Last updated: 30+ days ago
Guest Services Representative - FFI - Colorado Springs, CO
Hotel Equities • Colorado Springs, Colorado, United States, 80132
Full-time
Last updated: 12 days ago
Banquet Houseperson
Garden of the Gods Resort and Club • Colorado Springs, CO, US
Full-time
Last updated: 3 days ago • Promoted
Hotel Maintenance Technician
The Academy Hotel • Colorado Springs, CO, US
Full-time
Last updated: 10 days ago • Promoted
Host / Server Assistant
Outback Steakhouse • Castle Rock, CO, US
Full-time
Last updated: 30+ days ago • Promoted
Host Home Provider – Douglas County
Support, Inc. • Castle Rock, CO, US
Full-time
Quick Apply
Last updated: 30+ days ago
Hotel Front Desk Agent - Full-Time
Doubletree by Hilton Colorado Springs • Colorado Springs, CO, US
Full-time
Last updated: 30+ days ago • Promoted
Seasonal RailYard Server
Roadhouse Cinemas • Colorado Springs, CO, US
Temporary
Last updated: 12 days ago • Promoted
Breakfast Attendant
Crestline Hotels and Resorts • Colorado Springs, Colorado, United States, 80916
Part-time
Last updated: 30+ days ago
Front of House
Jasons Deli Franchisees • Colorado Springs, Colorado, United States, 80920
Full-time
Last updated: 30+ days ago
Must Live within 50 miles of Pueblo Co
H&H Recruiting • Manitou Springs, CO, US
Full-time
Last updated: 30+ days ago • Promoted
Host
Colorado Mountain Brewery • Colorado Springs, Colorado, United States, 80904
Full-time
Last updated: 4 days ago
Room Service Operator
Sodexo • COLORADO SPRINGS, CO, US
Full-time
Last updated: 30+ days ago
Host Home Provider – El Paso County
Support, Inc. • El Paso County, CO, US
Full-time
Quick Apply
Last updated: 30+ days ago