Assistant Valet Guest Service Manager - Savannah, GA

Job Overview

Parking Management Company (PMC) is seeking an Assistant Valet Guest Service Manager to support daily operations, ensure high-quality guest service, and assist with staff hiring, training, and performance management.

Position Summary : The Assistant Account Manager supports the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency.

Responsibilities

• Provide hands-on guest service training to all associates, ensuring team members consistently meet or exceed PMC's guest service standards.
• Supervise and coordinate all valet operations, ensuring safe and efficient vehicle parking and retrieval.
• Lead and support key HR functions, including interviewing, hiring, onboarding, training, and performance management of associates.
• Maintain clear and consistent communication with both associates and client contacts, anticipating client needs and resolving operational concerns.
• Conduct weekly audits of associate timecards and follow up on discrepancies.
• Assist with account revenue management, ensuring all shifts follow PMC's Revenue SOPs.
• Identify and develop high-potential associates, providing ongoing skills training and leadership development.
• Serve as a key contact for urgent operational issues, ensuring uninterrupted service and immediate response to critical needs.

Requirements

What We Offer

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

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