Member Experience Strategist

A company is looking for a Member Experience Strategist.

Key Responsibilities

Manage a cohort of 20-25 member organizations, providing strategic support and resources

Facilitate member meetings and manage feedback to enhance member engagement and satisfaction

Coordinate internal processes and documentation to improve service provision across the organization

Required Qualifications

Experience with member-centered projects or federated organizations

Familiarity with tools like Slack, Google Suite, Notion, and Zoom

Ability to learn and apply emerging technologies relevant to the role

Experience in managing the membership cycle, including onboarding and renewals

Knowledge of agile project management models